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Bringing the dealership to customers’ doors

From choosing the right model to navigating the first test drive, customers have always valued the personal assistance that comes with dealership visits. Now, you can deliver the same sensory experience at home – with the added value of omnichannel convenience.
Ensure customers connect with the right support through our Intelligent Collaboration Routing Engine
Aid decision-making with co-browsing and annotation highlighting key details
Deliver canned demos to bring the dealership to life and explore the key features of each model
Extend the shopping experience and explore additional auto options with call transfers
Provide expert assistance and connect with service managers or financial advisors through video call conferencing
Share experiences through call notes and wrap-up – with all details integrated with backend systems

The transformed customer journey

Omnichannel integration

Maintain visibility over the customer journey and connect on their terms, with click-to-chat, SMS and email integration. With intelligent, one-click support you can answer customer queries on demand and conference in relevant expertise to secure the deal, every time.
  • Click-to-chat
  • SMS and email integration
  • WhatsApp integration
  • Integrated chatbots
DCE automotive thumbnail

Make it personal

Use machine learning to track and analyse customer interactions for more personalised treatment. Automatically send personalised offers to customers through back-end integrations. And leverage CRM integration to add critical context and log interactions.
  • CRM (Salesforce) integration (API/SDK)
  • Customer behaviour analytics
  • SMS push notifications
  • Automatic survey triggers

Enhanced associate interaction

Create a virtual showroom with canned video demos that highlight the car’s features. Or connect customers to specialist support, through intelligent routing and live video. Image sharing, co-browsing and form filling with field masking ensure more efficient interactions, with digital trust built in.
  • Two-way video using WebRTC and skill-based routing
  • Canned video demos
  • Document sharing, co-browsing, form filling with field masking

  • Omnichannel integration

    Maintain visibility over the customer journey and connect on their terms, with click-to-chat, SMS and email integration. With intelligent, one-click support you can answer customer queries on demand and conference in relevant expertise to secure the deal, every time.
    • Click-to-chat
    • SMS and email integration
    • WhatsApp integration
    • Integrated chatbots
  • DCE automotive thumbnail

    Make it personal

    Use machine learning to track and analyse customer interactions for more personalised treatment. Automatically send personalised offers to customers through back-end integrations. And leverage CRM integration to add critical context and log interactions.
    • CRM (Salesforce) integration (API/SDK)
    • Customer behaviour analytics
    • SMS push notifications
    • Automatic survey triggers

  • Enhanced associate interaction

    Create a virtual showroom with canned video demos that highlight the car’s features. Or connect customers to specialist support, through intelligent routing and live video. Image sharing, co-browsing and form filling with field masking ensure more efficient interactions, with digital trust built in.
    • Two-way video using WebRTC and skill-based routing
    • Canned video demos
    • Document sharing, co-browsing, form filling with field masking

  • Drive your automotive business forward

    Deliver the highest quality of service and enhance customer experience by providing a personalised, omnichannel buying experience

Accelerate your business through elevated experiences

  • Enhance engagement

    Offer customers support throughout the buyer journey, across all pre- and post-sales touch points.

  • Protect revenues

    Future-proof your business against changing consumer behaviour and potential disruption to traditional dealerships.

  • Delight customers

    Enriched experiences with demos and on-demand support make purchasing a new car enjoyable for all the family.

  • Maximise conversion

    By tracking and managing associate availability across functions, your customers have fast access to expert support, tailored to their needs.

Fast-track your growth through elevated experiences with Tata Communications

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