Transforming every transaction
For banking and finance firms looking to go digital, seamless experiences go hand-in-hand with failsafe security. That’s why Tata Communications’ Digital Customer Experience Platform harnesses high-quality video with advanced identity verification tools to create safe, superior banking experiences.
Simplify customer onboarding and improve efficiency with video know-your-customer (KYC)
Deliver omnichannel experiences across devices, backed by video collaboration, webchat and email
Build digital trust with AI-based identity matching, facial recognition and two-factor authentication
Capture conversations with encrypted voice and screen recording, in real time
Integrate flexible video API into your native applications and web-hosting environment
Enhance customer service with natural language processing, virtual agents and advanced biometrics
Make virtual onboarding a reality with eKYC
Secure at every stage
From AI-powered identity matching through to two factor authentication and peep detection, every stage of the onboarding process has security built in. Meanwhile all documents are watermarked, voice and video interactions are encrypted and recorded, and everything’s stored in a secure database forever.
- Customer identify verification through facial recognition and optical character recognition
- Identity matching using AI
- Two factor authentication
- Peep detection
- Policy enforcements and data security (PII data protection)
Video collaboration and conferencing
Presence integration will check the availability of the relationship manager, and intelligent call routing makes sure the customer is connected to the right representative. Voice, video and chat are all recorded and encrypted in real time, for complete compliance and peace of mind.
- Geo-spatial integration
- Video and call conferencing
- Voice and screen recording with encryption
Omnichannel, conversational interfaces
Develop conversational interfaces through integration with your CRM and other back-end systems. And deliver personalised experiences across any device, at any time.
- CRM integration
- Omnichannel experience
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Secure at every stage
From AI-powered identity matching through to two factor authentication and peep detection, every stage of the onboarding process has security built in. Meanwhile all documents are watermarked, voice and video interactions are encrypted and recorded, and everything’s stored in a secure database forever.- Customer identify verification through facial recognition and optical character recognition
- Identity matching using AI
- Two factor authentication
- Peep detection
- Policy enforcements and data security (PII data protection)
![]()
Video collaboration and conferencing
Presence integration will check the availability of the relationship manager, and intelligent call routing makes sure the customer is connected to the right representative. Voice, video and chat are all recorded and encrypted in real time, for complete compliance and peace of mind.- Geo-spatial integration
- Video and call conferencing
- Voice and screen recording with encryption
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Omnichannel, conversational interfaces
Develop conversational interfaces through integration with your CRM and other back-end systems. And deliver personalised experiences across any device, at any time.- CRM integration
- Omnichannel experience
Fast-track BFSI digital transformation
Engage with your customers better by delivering omnichannel, distinguished customer experiences and facilitating a collaborative always-available workforce
Bank on the benefits of better customer experience
Secure experiences
Offer customers convenience and peace of mind with secure eKYC and end-to-end remote banking processes.
Elevate productivity
Use the power of video collaboration to enhance both customer experience and employee productivity.
Boost acquisition and retention
Reach new and existing customers wherever they are through immersive, omnichannel experiences.
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