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- Broadband
- New Connection
- Internet Access
- Tariff & Plans
- Postpaid Bills
- Recharge
- Miscellaneous
| FAQ - Broadband |
- What is Broadband
- What is the advantage of high speed Internet and what are the possible applications?
- What does an 'always on' connection mean? How do I connect to the internet?
- What is the technology used by Tata Communications Broadband to provide Broadband connectivity?
- How does WiMax work?
- How does WiMax benefit me?
- Where is the Subscriber Station (SS) installed?
- Is Tata Communications Broadband a mobile Broadband connection?
- What forms of internet access are available to a Tata Communications Broadband customer?
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| Broadband Services is an always on internet connection that is able to support various interactive services and has a capability of minimum download speeds of 256 Kbps. |
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| When you access the internet on a high speed connection, the time taken to check email, download files, use applications is a lot lesser than a lower speed connection. Thus, you can use applications like Net Telephony with greater clarity and lesser voice latency. High speeds also allow you to listen to audio and see videos live on the internet without any jarring and delay - you can use applications like video phone and video conferencing. |
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| An 'Always On' Connection means that you are always connected to the internet. You just have to enter your Username and Password to gain access to the Internet. You don't need to dial any phone number. Your phone is always free for use even while using the internet. |
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| Tata Communications Broadband provides broadband connectivity wirelessly through WIMAX technology. WIMAX (Worldwide Interoperability for Microwave Access) refers to broadband wireless networks that are based on the IEEE 802.16 standard, which ensures compatibility and interoperability between broadband wireless access equipment. |
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| Network coverage is provided with the help of a WiMax tower (Base Station) which conceptually, is similar to a cell-phone service tower. At the customer premise, equipment called wireless receiver (Subscriber Station) is installed. Signals are transmitted between the Base Station and the Subscriber Station. |
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WiMax offers two critical items that one looks for in a Broadband connection:
1) Consistent Speed - you will consistently get the speeds that you are promised. In a wired scenario, no matter how fast the network is, the end customer network speed is limited by the limitations of the final section of wire. In the case of basic service providers whose network has been laid down over many years, the wires connecting the customer to the trunk line are usually only capable of low speed data.
2) Reliability - On account of the wireless network, network issues like downtime (on account of cable faults, thefts, cuts etc.) are rare and can be monitored and tracked much more efficiently. This improves the reliability of the service vastly.
Besides a Tata Communications Broadband connection comes bundled with a host of innovative features and compelling value added services to give you an enriched internet experience. |
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| The SS is outdoor equipment which will be installed outside your premises. It is usually mounted on a wall from where the connectivity to the Base Station is good to provide reliable service. |
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| No. The signals are transmitted wirelessly only between the Base Station and the Subscriber Station. The Subscriber Station will be connected to your PC/ Laptop through a CAT5 cable. You can choose to buy a wireless router, connect the subscriber station to the router and then enjoy wireless connectivity within your premise. |
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| A Tata Communications Broadband account is like a Passport to the Internet. Be it different ways of accessing the internet, roaming access, subscribing to business Services, entertainment, learning or communication, you will be do all this and more through a single Tata Indicom Broadband Account. Through a single User Name and Password, a Tata Indicom Broadband customer can get access to the following -
Broadband
Wi-Fi access at over 500 hotspots across India including leading 5 Star and 3 Star Hotels, Airports, Coffee Chains and Stadiums and 60000 Hot Spots globally
Dial up access from over 300 cities across the country
Global Roaming access on Wired Broadband, Wi-Fi and Dial Up access in over 160 countries.
Net Telephony
Value Added Services |
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| FAQ - Broadband - Internet Access |
- How can I access the internet with my Tata Communications Broadband Account?
- Do I own the Subscriber Station that is provided to me at the time of installation of Broadband connection?
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A Tata Communications Broadband account enables its user to access the internet through various means:
Broadband Access: When connected to a Tata Communications Broadband Connection, click on the Internet Browser. A web login page will open on your browser. Just enter your Tata Communications Broadband User Name and Password and you will be connected to the internet through Broadband 2.0 access. Your account will be debited basis the Tata Indicom Broadband Plan you are active on.
WiFi Access: You can access the internet using your User Name from over 500 Tata Indicom Wi-Fi Hotspots. You will need to select the Tata Indicom Wi-Fi Network from the list of networks available. Then click on the Internet Browser. A web login page will open on your browser. Just enter your Tata Communications Broadband User Name and Password and you will be connected to the internet through Broadband access. Your account will be debited basis the internet access rate applicable at that HotSpot. To view a list of our WiFi HotSpots, click here.
Dial Up Access: Enjoy the convenience of a Dial Up connection with your Tata Communications Broadband account. Access the internet from over 300 cities and towns across the country. This is a great backup in case your broadband connection is down .You will need to have the Tata Indicom Broadband Dialer installed on your PC/ Laptop. To download the dialer,
click here. Plug in the phone line into your USB drive, type your Username & Password on the dialer and dial the Dial-in number applicable in that city. To view a list of Dial In numbers, click here. Your account will be debited at the rate of 10 paise per minute of internet access. If you have subscribed to any special dial up Plan like Night Unlimited & 24 x 7, the same will be applicable. |
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| The Subscriber Station is provided to you on an "Operative lease" basis and is the property of Tata Communications. It has to be returned back to Tata Communications in case you wish to terminate the connection. |
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| FAQ - Broadband - Tariffs and Plans |
- What are the various tariffs available on Tata Indicom Broadband
- What is an Unlimited Plan? Who should go in for an Unlimited Plan?
- What is a Plus Plan?
- What is a Volume Based Plan? Who should go in for a Volume based Plan?
- What is a Time Based Plan? Who should go in for a Time-based Plan?
- How is the total data is traffic sent and received by me calculated?
- Does Tata Communications Broadband have any special Plans for Business?
- What is a prepaid tariff? Who should go in for a Prepaid Tariff?
- What is a Value card?
- For what all I can use the value in my Tata Communications Broadband Value Card?
- What is the concept of 'Value' instead of units on Tata Communications Broadband Plans?
- Can I change from one Broadband Plan to another postpaid Plan?
- Can I change from one Broadband prepaid Plan to another prepaid Plan?
- Can I change from one Broadband prepaid Plan to a postpaid Plan or vice versa?
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Tata Communications Broadband offers you tariff Plans that are tailor made to suit your usage requirements. You are billed for your usage as per the kind of tariff Plan you have chosen.
You may opt for a prepaid tariff or a postpaid tariff depending on your requirements and location city. You have a choice from the following three options
1) Time Based Plans
2) Volume Based Plans
3) Unlimited Plans
4) Plus Plans
5) Booster Plans |
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| The Unlimited Plan offers you unlimited access to the Internet. You will not be billed for the traffic that is generated or for the amount of time that you spend on the Internet. Unlimited Plans are best suited for heavy internet users and for businesses. The Unlimited Plan is especially useful if the time spent by you on Internet is very high and you have huge downloads and uploads. |
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The Plus Plan is an unlimited Plan that offers additional benefits bundled with a Freedom Plan:
1) Inbuilt Static IP
2) PC Security Shield License
3) Domain Name
4) Customized Mail Id Plus Plans give you value added services worth nearly Rs. 5000 per annum at just Rs. 200 extra per month. |
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| The volume based Plan charges you only for the data bytes that you transfer while online. This is measured in Megabytes (MB). Eg. If you get an email of data size 1MB, you are billed for 1MB data. The volume based Plan does not bill you for the time that you spend on the Internet. These Plans are best suited if you want to continuously be on the Internet and chat and email to your hearts content. |
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| The time based Plan charges you for the time that you have spent online. This is measured in terms of hours. E.g. If you logon to the internet at 1000 hours and logout at 1130 hours you will be charged for one and a half hours. The time-based Plans are offered at up to 512 kbps speeds but are not always on - since there is a limit in terms of number of hours. Time based Plans are ideal for heavy downloaders, for optimum utilization of time on the Internet. |
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| Any amount of data uploaded and downloaded by you will constitute to "Data traffic" sent and received, respectively. You may download or upload data while doing the following activities- Sending or receiving an E-mail (with or without attachment), Opening a Website by keying in the website address, Downloading contents from a website, Normal Chatting, Voice Chatting, Sending and Receiving files through FTP (File transfer Protocol) or Telnet (Terminal network login). Please note that while sending an email attachment of say x MB size to 10 email Ids, the data sent by you will be calculated as 10 * x = 10x MB. |
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Yes we do. Tata Communications Broadband has a host of unlimited postpaid Plans specially created keeping the needs of a growing business into perspective. Tata Communications Broadband offer PLUS plans for Business needs. These plans have the following features:
1)Unlimited Plans for different requirements.
2) Capable of connecting multiple PCs
3) Inbuilt Static IP
4) All in One PC Security solution
5) Domain Name Registration
6) Customized mail ID
7) Automatic Log In. Just click on your internet browser and start surfing. No need to log in. |
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A prepaid tariff is one where you have to pay the Plan charges in advance and amount of which will be debited directly from your Tata Communications Broadband account balance.
Once you choose the tariff Plan of your choice, you will need to purchase a Value card with a pre filled amount, which can then be used to top up your Tata Communications Broadband account balance. This balance will be then used to bill your account basis the prepaid tariff that you opt for. For e.g. in case you choose any of our unlimited tariffs, you will be charged a rate per day, the amount of which will be deducted from your account balance daily. Prepaid tariffs offer the following advantages
1) You are not committed to a minimum monthly usage. You may use the service for the value paid for within the validity period and then recharge your Plan.
2) You have a better control over your internet usage. Prepaid tariff is ideally suited for home users. For details on Tata Communications Broadband Prepaid Broadband Plans, click here. |
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| A Value card is used to refill your balance in your Tata Communications Broadband account. You will need to periodically keep purchasing these value cards to ensure that your Tata Communications Broadband account has enough value for you to use it as you wish and to ensure that your account remains active. To view the details of Tata Communications Broadband value card, click here Our Value cards have various validities associated to it - 7 Days, 3 months, 90 days, 6 months and 12 months. Hence ideally, you should pick a higher validity value card, since it gives you more value and ensures that you do not need to recharge frequently. The balance in your account will however keep getting carried forward even after the expiry of the validity of the value card. |
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Once you have recharged your Tata Communications Broadband account with the value in the Tata Communications Broadband Value card, the balance can be used for the following:
1) To pay for your broadband access basis the type of Plan selected by you
2) To make Net Telephony calls
3) To access Wi-Fi at the various hot spots and choose multiple tariff Plans
4) Cyber Cafe access
5) Content Purchases
6) Additional services like static IP, additional e-mail space etc.
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A Tata Communications Broadband Account comes with an account value instead of a fixed number of hours or units of data transfer. Value helps you to use our Plans and added features, based on the tariff associated with it. So, if you wish to use our content services, you pay for what you use. If you wish to upgrade to a higher speed Plan, you pay for the rate per day or rate per hour/MB associated with that tariff Plan. This brings to you the following benefits:
1) Flexibility: Allows you the flexibility to change your base broadband Plan basis your need or buy any value added service (pay per use)
2) Convenience: You don't have to go anywhere to make a payment. You can do so by just using the value associated with your existing account. For prepaid Plans, this works on the similar principle as pre paid mobile value charge cards, where you can use the amount to either make a local call, or a long distance call or just use it to send SMS. The appropriate amount will be debited from your account. In the case of postpaid Plans, the value used will be reflected in your monthly statement. |
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| Yes. You can change from one postpaid Plan to any other postpaid Plan. You will NOT be required to pay any Plan change fee for changing to a new Postpaid Plan. You can request for a Plan change by logging onto the My Account section. The Plan change will come into effect from the next billing cycle. |
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Yes. Tata Communications Broadband allows you the flexibility of changing your Plan basis the type of usage you intend to do. You can change from one prepaid Plan to any other prepaid Plan. You will NOT be required to pay any Plan change fee for changing to a new prepaid Plan. The Plan that you wish to choose, will be activated on the midnight of the day you select the new Plan.
You can request for a Plan change by logging onto the My Account section of your Tata Communications Broadband account.
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| No. Tata Communications Broadband does not offer the facility of changing payment types currently. |
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| FAQ - Broadband - Postpaid Bills |
- How will I be charged for my Tata Communications Broadband service?
- How will I receive my bill?
- By when is the Payment for the Tata Communications Broadband bill due?
- Can I carry forward my unutilized usage to the next month?
- Will I be charged Monthly Charges even if my monthly Data traffic or total time spent on the Internet for the month is Zero?
- How do I read my Tata Communications Broadband bill?
- What are prorate rental charges? Why am I billed the same?
- Why am I charged an advance rental, even on postpaid?
- How and where can I pay my bill?
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A) For customers installed between the 1st and 10th of the month:
i) Your bill will be dated 11th of the month and will include
1) Advance monthly rental for the period 11th of this month to the 10th of the next month.
2) For volume-based and time-based customers, Usage charges for the period 11th of the last month to 10th of this month. (If over and above the Plan limit)
3) Charges for content services, if any
B) Customer installed between the 11th and 20th of the month:
i) Your bill will be dated 21st of the month and will include
1) Advance monthly rental for the period 21st of this month to the 20th of the next month.
2) For volume-based and time-based customers, Usage charges for the period 21st of the last month to 20th of this month. ( If over and above the Plan limit)
3) Charges for content services, if any
C) Customer installed between the 21st and end of the month:
i) Your bill will be dated 1st of the month and will include
1) Advance monthly rental for the period 1st of this month to the end of this month.
2) For volume-based and time-based customers, Usage charges for the period 1st of the last month to the end of last month. ( If over and above the Plan limit)
3) Charges for content services, if any |
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The bill will be sent by email to your Tata Communications Broadband Mail ID and your alternate ID. If you have not provided us with your alternate ID or wish to change the same, please update your profile details in the My Account section.
You can also log onto www.tataindicombroadband.in/wireless and log on to the My Account section where you can view details of your bill. |
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| The due date is 15 days from the date of the bill: |
Bill Dated |
Due date |
1st of the month |
16th of the month |
11th of the month |
26th of the month |
21st of the month |
6th of the month |
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| Can I carry forward my unutilized usage to the next month? |
| You will have to use the monthly allotted free traffic or usage within that month itself. To avoid any unutilized usage, we request you to choose a Plan that suits your requirements. |
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| You will be billed for Monthly Charges even if your monthly Data traffic or the total time spent on the Internet for the month is Zero. |
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| Your Tata Communications Broadband bill has been designed such that it is simple to read and all the charges are reflected clearly such that there are no hidden costs anywhere. Click here for details on how to read your Bill. |
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If you have been installed in between a billing cycle, the rental from that date of your installation to the billing cycle date is charged on a pro-rata basis –
that is, only for the number of days you were active. For e.g If you have been installed on 5th of the month, your bill dated 11th of the month will contain rental charges for 6 days – from 5th till the 10th of the month. |
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| The monthly rental of the Plan that you are in, for the coming month is collected in advance. However since the time for making payment of the bill is 15 days, rentals are effectively collected 15 days in advance only. Any usage charges over and above the monthly rental as well as charges for content services etc. are billed in the next bill. |
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We offer convenient bill payment options:
1) Login to the My Account section and make online payment through Credit card or your Net Banking account.
2) Subscribe to our Auto Debit facility and get the bill amount debited directly from your bank account or credit card. Click here for more details.
3) You can deposit your Cheque/DD payments at any Skypak drop box closest to you. Click here for a list of drop boxes.
4) You can also drop your payment at our bill collection centre between 9 am to 4 pm from Monday to Saturday or post the same to the address in your city. Click here for our addresses.
5) You can also make payments by calling at call-center, 60607070 and using your credit card. This facility is available 24x7. |
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| FAQ - Broadband - Recharge |
- How can I buy a Tata Communications Broadband Value Card?
- How to obtain Secure Passcode for the transaction from my bank?
- How do I recharge my Tata Communications Broadband account online?
- How can I register my card for Verified by VISA / MasterCard SecureCode?
- Which banks are accepted for making payments through Net Banking?
- Can I use the Tata Communications Broadband welcome kit for recharge as well?
- How will I come to know when I need to recharge My Account?
- What is Smart Recharge?
- What are the benefits of Smart Recharge?
- If I want to activate my recharge Plan immediately, how do I do it?
- I have a value card in queue, what will be the recharge options available to me?
- Where can I see the value cards that I have in my queue?
- If I want to purchase a content service which costs more than my current balance, but I have a value card in queue, will I need to recharge again?
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You can buy a Tata Communications Broadband value card from any of the following sources
• By ordering online
• Net Banking
• Credit Card
• Cheque on Delivery
• Auto-Debit facility
• Pay on Call (60607070) |
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| Following link contains PDF document listing down details on how to obtain secure passcode for the transaction from your bank. Procedure to Obtain Passcode |
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You can recharge your Tata Communications Broadband account online via Credit Card and Net Banking through 3 simple steps:
Choose your Online Payment Option:
Logon to www.tataindicombroadband.in, choose the online recharge option and pick Credit Card/ Net Banking as your payment option.
Enter Credit Card/ Net Banking details and confirm payment:
Once you have chosen a value voucher, enter the credit card/ Net Banking details and make the payment through our secure payment portal.
Recharge your Account:
Once the payment has been accepted, click on confirmation and your account will get automatically recharged
To ensure that your credit card /Net Banking online transaction is secure, we support the Verified by VISA and MasterCard SecureCode security service. And our payment gateway has been certified by VeriSign. |
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Verified by VISA (VbV) and MasterCard SecureCode (MSC) are simple ways to make online credit card transactions more safe and secure. Both require the cardholder to register and create a password, which is used at time of an online transaction
The card holder can register for Verified by VISA / MasterCard SecureCode either at:
• The credit card issuing bank’s website, OR
• At a VbV / MSC enabled payment gateway, at time of completing a transaction |
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| For an update list of accepted banks, please click here |
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No, the welcome kit does not have any value for use. You need to buy the Tata Communications Broadband value card' for recharge. At the time of registering for Blink, you will need to purchase a Tata Communications Broadband value card, so that you can use your Tata Communications Broadband account immediately after registration. |
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We will send you recharge reminders on your vsnl.net email ID and the alternate email ID when your account is due for recharge. You can also check your account balance online. |
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Smart Recharge is a feature that allows you to recharge in advance i.e. before the expiry of your current validity/ value, without losing out on your current validity. When you do a Smart Recharge, the new voucher card is not activated immediately. Instead it goes into a queue and will be activated only when the current value card expires (due to value or validity). Thus, even if you recharge in advance, you do not lose out on any validity, as your value card will only come in to effect once your current validity/ value finishes. You can have as many value cards in your Smart Recharge queue as you want to. |
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| Apart from the fact that you get full extension of your current validity, you will also enjoy uninterrupted internet connectivity, as you do not have to wait till the expiry of your current value card to recharge again. You can have as many value cards in your Smart Recharge queue as you want to, hence offering you utmost convenience |
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All recharges on default will be on Smart Recharge. As soon as you current account value or validity expires, the smart recharge will kick in! |
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If you already have a value card in queue, you can do a Smart Recharge. This value card too will go and sit in your smart recharge queue. So, you will have 2 value cards in queue which will come into effect one after the other in the order in which they have been recharged. |
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| Log into ‘My Tata Communications Broadband Account’ – Tata Communications Broadband Balance– Value Cards in Queue. All the value cards in your smart recharge queue will be displayed |
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If sufficient balance is not available in Tata Communications Broadband account, our system will check the value card in the queue and deduct the amount from it. The value card in that case will come into effect immediately with the validity assigned to it. |
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