InstaCC, the on-demand and hosted contact centre solution has a unified, scalable and managed portfolio of contact centre applications with pay-as-you-go tariff models.

Tata Communications provides local access; international voice and data connectivity with InstaCC’s hosted contact centre application suite. With only minimal advance investment, you can get started and connect to the InstaCC’s contact centre application suite that combines world-class voice and multimedia solutions like ACD, email, IVR, chat and co-browsing; as well as enhanced predictive dialer, recording, performance routing, etc.

• Extended Ramp-up timelines
• Outdated Contact Center Technology
• Multiple Telecom & Tech vendors
• Excessive Capital costs
• Expensive Technical Resources

• Pay as you go tariff/Min Capex
• Distributed Architecture
• Scalable, reliable and secure service
• Flexible and quick capacity expansion
• Next Generation CC capabilities
• Reduced in house tech skill sets

• Dialing Methods
• Campaign states
• End of List Behavior
• Dialing Tuning
• Retry options
• Time zone management
• Campaign pre-processing
• Scheduling of actions

• Retry schema for multiple numbers
• Retry totals
• Do Not Call lists
• Pre-configured Dialing Outcomes