Every purchase is precious for the consumer—and a precious opportunity for your
brand to leave a lasting impact that converts to repeat business.
Remove the
roadblocks to retail success and embrace the shift to a digital-first world with
these 4 essentials:
Customer Engagement Transformation
Customer Engagement Transformation
The Value
The flexibility to support traffic spikes during discount sales, festival, and holiday seasons
Engaging product demos via on-demand, real-time connect with sales agents
Improved Average Wait and Handle Time resulting in better productivity for employees
Streamlined operations and cost reduction with cloud communication platform
The Key
Content Delivery Network
Accelerated, secure, and efficient content distribution network to take your end users’ website experience to a new level with image optimization, data security, video content delivery, and acceleration services.
Contact Center as a Service (CCaaS)
Omni-channel communications solution for seamless, personalised, and secure experiences using voice, and virtual collaboration for your sales agent for live to product demos, features and to collaborate internally.
Communications Platform-as-a-Service (CPaaS)
Turn your applications into active customer engagement channels with a communications platform that includes carrier grade programmable voice and messaging services,a visual design tool, Multi-Factor Authentication (MFA), Auto-Attendant, IVR, Call Queuing and Number Masking.
Digital Customer Experience Platform
Boost sales by recreating the personalized, immersive in-store experience online. Leverage the power of video and live collaboration tools to build a seamless and interactive customer experience.
Agile Digital
Infrastructure
Agile Digital Infrastructure
The Value
Ecosystem for fast-growing data & applications to overcome operational complexity and security loopholes
The ability to seamlessly scale your infrastructure for high performance and self-service capabilities
The power to quickly set up, expand and reduce time to market through secure, compliant digital infrastructure
Interconnected stores and warehouses to support traffic spikes
The Key
IZO™ Cloud Platform and Services
Simplify deployment with
solutions like IZO™ Private Cloud, IZO™ Cloud
Containers, and IZO™ Managed Cloud service.
Gain compute and storage capabilities,
streamline DevOps adoption, monitor your ecosystem,
and personalize customer interactions with better
insights.
Agile Network Connectivity
Our award-winning, innovative
network services like IZO™ SDWAN, IZO™ Internet
WAN, and IZO™ Private Connect interconnect your
stores and warehouses, linking them with the data
center.
It gives you high-performance cloud
connectivity for improving app experiences and
unlocking better CX.
Interconnected
warehouses
Interconnected warehouses
The Value
Real-time SKU monitoring for quick on-shelf replenishment and increased productivity of purchase
Consistent in-store customer experiences via customized advertisements, security monitoring, and data gathering
Private network options for total control over large warehouse complexes and shopping malls
Secure, versatile, scalable and reliable connectivity to cater for evolving applications
The Key
Tata Communications MOVE™
Offering high uptime performance, our Move™ solution helps you set up temporary storage for efficient, agile inventory management, monitor SKUs in real-time for quick on-shelf replenishment, boost procurement productivity and automate operations for optimal outcomes.
Global VPN (GVPN)
Interconnect stores, warehouses, and data centers through high-performance MPLS connectivity that extends your global reach across 190+ countries. Pay for what you use and keep a close eye on performance through detailed reporting, optimising your network to boost efficiency and save cost.
Integrated Supply Chain
Operations
Integrated Supply Chain Operations
The Value
Delivery of enhanced customer experiences via faster freight booking and automated processes
Real-time tracking to monitor the location as well as the condition of freight
Online portal and dashboard to manage all your connections—existing or new—using a single interface
The ability to handle unplanned delivery roadblocks and capability to optimize vendor base, distributor network, & warehouse
The Key
Global VPN
Fulfil the intelligent connectivity requirements your supply chain needs, providing options to enable Edge computing for local processing of data—so that you can derive actionable insights into operations.
Tata Communications MOVE™
Leveraging a combination of mobile and cloud connectivity, Tata Communications MOVE™ uses IoT in supply chain management to automate logistics and incorporates the functions needed for IoT lifecycle management for connected assets. It provides connectivity to help track the location and condition of cargo, improve efficiency and enhance capacity utilization.
Zero Trust & NetFoundry
Zero Trust’ is a network security model, based on a strict identity verification process. The NetFoundry zero trust architecture is highly scalable to serve potentially millions of PoS devices and protects applications and users from advanced security threats on the Internet – especially relevant for payment ecosystem.
FOR YOUR BIG DAY, EVERY DAY: Four essentials for retail commerce success to learn more.
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