Yes, if you use a MOVE™ SIM card you may contact your admin within your company who supplied you with the SIM and request a change to your MSISDN. If you are an administrator who manages the SIM cards of users within your company you may move MSISDNs between the SIM cards you manage or submit a request for a new MSISDN to TATA Communications through the TATA Communications MOVE™ web management portal.

If you use a MOVE™ SIM card and would like a replacement SIM card or an additional line of service, please contact your admin within your company who supplied you with your current SIM card. If you are an administrator who manages the SIM cards of users within your company you may move request additional SIM cards or replacement SIM cards through the TATA Communications MOVE™ web management portal. You may also submit a request by emailing mobile.customerservice@tatacommunications.com and specify the number of the SIM that you are requesting a replacement for or to request an additional SIM

Following are general instructions on how to access the APN setting on common device, your actual device may have slightly different steps.

Refer to your device’s user manual or do a web search with your device model to find APN related instructions for your device

For iOS devices:

- Go to Settings > Cellular > Cellular Data Options > APN > After changing the APN on your device, please Power Off and Power On your device for the APN setting to take effect.

For Android devices:

- Go to Settings > More > Mobile Networks > Access Point Names > After changing the APN on your device, please Power Off and Power On your device for the APN setting to take effect.

Please contact your company’s administrator to make these changes via Tata Communications MOVE™ web-based management portal.

Service failures can be reported to Tata Communications through the following: Telephone – see TSC Toll-Free Numbers below Email at service@tatacommunications.com Tata Communications Customer Portal at https://portal.tatacommunications.com

For account or billing related enquiries, please contact a Tata Communications representative at this address billing-mobile@tatacommunications.com

Please be prepared to provide the following mandatory information when opening an incident ticket

The SIM Number (or UiCCID) is the unique identifier for the SIM card and can be found on the back of the SIM card.

Ensure that your device is NOT in Airplane Mode and there is good mobile signal strength. If these check out, please contact us via email:  mobile.customerservice@tatacommunications.com

Please contact your company’s administrator to make these changes via Tata Communications MOVE™ web-based management portal.

Tata Communications MOVE™ service is a truly global service and works on over 600 mobile networks in more than 200 countries. Please refer to the Pricing Schedule in your contract for a complete list of available countries.