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Contact Center as a Service - CCaaS

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CCaaS
Infographic: Great CX-pectations how experience became your competitive edge

Infographic: Great CX-pectations how experience became your competitive edge

Published Date April 8, 2022

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A Personalised Experience: Giving greater convenience and control to the customer

How retail giant, Croma, meets its customers
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Building contact centres of the future

Other content in this Stream

4 months ago
Exclusive 2024 survey: CCaaS trends & buying behaviour

Explore CCaaS trends & buyer insights for 2024. Download the Full Report Now!

Read Flipbook
4 months ago
Winning CX in logistics: Strategies for a hyperconnected era

This whitepaper examines the evolution of technology in logistics, cost optimisation, & how Tata Communications enhances CX, revealing innovations & benefits for leading-edge contact centres.

Read Flipbook
6 months ago
Juniper Research interview on Tata Communications CCaaS

Juniper Research interviews Anand Viswanathan, CCaaS Head at Tata Communications, on our award-winning CCaaS solution and strategies that won the Future Digital Awards Gold.

Read Flipbook
4 months ago
Rethinking customer interactions to boost CX: Pulse survey report from HBR Analytic Services

Exclusive CX report by HBR Analytic Services in association with Tata Communications, offers insights into the evolving world of customer interactions and best practices to enhance your CX strategy.

Read Flipbook
8 months ago
InstaCC™ Dedicated: A secure, private cloud contact centre

Achieve optimal performance with a dedicated cloud contact centre platform tailored precisely to your requirements, available at your preferred location.

Read Flipbook
9 months ago
InstaCC'™ flexible suite of CCaaS offerings

Discover InstaCC's flexible cloud contact centre suite, delivering seamless solutions for top-notch customer and agent interactions.

Read Flipbook
10 months ago
Revolutionising CX: InstaCC's Impact on Revenue Cycle Management

InstaCC™ Cloud transforms RCM customer support, enhancing agility and personalisation empowering 1,600 agents to deliver top-notch customer experience.

Read Flipbook
10 months ago
InstaCC Transforms: Logistics in 3 Weeks, 110+ Nations

Explore the logistics transformation! Download our case study to witness how InstaCC facilitates a 3-week cloud migration across 110+ countries.

Read Flipbook
10 months ago
Seamless Healthcare Interactions: Legacy to Cloud with InstaCC™

Empowering healthcare interactions with InstaCC™ Cloud. Download the case study to explore seamless CRM integration, personalized services, and enhanced healthcare practices.

Read Flipbook
10 months ago
Revolutionising insurance: InstaCC'™ seamless claim processing

Welcome to the future of insurance customer service! In the dynamic world of insurance, trust, reliability, and prompt service are paramount, particularly in the critical aspects of claim processing a

Watch Video
about 1 year ago
Powering organisations to create workplaces that work

Step inside the offices of the most ambitious, modern businesses and it's clear they don't just look different to the cubicled world popular at the turn of the millennium

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over 4 years ago
CCaaS: Building the Contact Centre of the future

This ebook covers the changing landscape in contact centre market and the adaption strategy undertaken by enterprises to provide consistent customer experience, while keeping agent productivity up. Th

Read Flipbook
over 2 years ago
Building next-gen contact centers for your enterprise

With our new Genesys-based cloud solution, we are helping enterprises securely harness the power of the public cloud to deliver seamless contact center experiences to customers. We're offeri

Read Flipbook
over 1 year ago
Brochure: Streamline your customer experience for the new digital era

Designed for today's hyper-competitive world, Tata Communications CCaaS and CPaaS solutions offer the tools to deliver seamless customer experiences- anytime, anywhere.

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about 1 year ago
Building seamless cx with CCaaS: Exclusive IDC research

Exclusive IDC Research for Contact Center leaders, helping them gain insights into CCaaS adoption drivers, and providing a framework for selecting and managing the ideal solution and partner.

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about 1 year ago
Customer Testimonial - BankBazaar forged a strong partnership with Tata Communications

Krishnenjit Roy, Senior VP of Technology, Bank Bazaar talks about how Tata Communications proven to be a reliable partner meeting their telecom and communication needs effectively.

Watch Video
over 1 year ago
Tata Communications InstaCC™ recognised by Everest Group in CCaaS Peak Matrix Assessment 2023

Download the report to get a detailed analysis of Tata Communications' CCaaS portfolio, InstaCC™ and market strengths that help deliver a secure connected digital experience for its customers.

Read Flipbook
about 1 year ago
InstaCC™ recognised as a 'Leader' in ISG CCaaS Report 2023

This quadrant assesses the providers of advanced CCaaS solutions, which enable innovative CX & deliver business benefits to enterprises, including the omnichannel agility expected in the market.

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over 1 year ago
How CX defines brand success for enterprises

As seen in multiple European companies, quality and seamlessness of CX have strongly affected levels of success and growth.

Read Flipbook
almost 2 years ago
A Personalised Experience: Giving greater convenience and control to the customer

How retail giant, Croma, meets its customers

Read Flipbook

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