Promise of an Omni-Channel Customer Experience

March 10, 2020

Dr William Lee, Research Director, IDC APAC talks about: - The state of the contact center in Asia Pacific - Promises of the omni-channel customer experience - Journey to contact center 3.0 - Essential guidance

Contact Center as a Service - CCaaS

Promise of an Omni-Channel Customer Experience

Exclusive 2024 survey: CCaaS trends & buying behaviour

Winning CX in logistics: Strategies for a hyperconnected era

Juniper Research interview on Tata Communications CCaaS

Rethinking customer interactions to boost CX: Pulse survey report from HBR Analytic Services

InstaCC™ Dedicated: A secure, private cloud contact centre

InstaCC'™ flexible suite of CCaaS offerings

Revolutionising CX: InstaCC's Impact on Revenue Cycle Management

InstaCC Transforms: Logistics in 3 Weeks, 110+ Nations

Seamless Healthcare Interactions: Legacy to Cloud with InstaCC™

Revolutionising insurance: InstaCC'™ seamless claim processing

Powering organisations to create workplaces that work

CCaaS: Building the Contact Centre of the future

Building next-gen contact centers for your enterprise

Brochure: Streamline your customer experience for the new digital era

Building seamless cx with CCaaS: Exclusive IDC research

Customer Testimonial - BankBazaar forged a strong partnership with Tata Communications

Tata Communications InstaCC™ recognised by Everest Group in CCaaS Peak Matrix Assessment 2023

InstaCC™ recognised as a 'Leader' in ISG CCaaS Report 2023

How CX defines brand success for enterprises

A Personalised Experience: Giving greater convenience and control to the customer