Flipkart & Tata Communications Kaleyra
Discover how Tata Communications empowered Flipkart’s e-commerce growth with advanced call masking, optimised delivery rates, and high-speed support for seamless customer experiences.
Tata Communications partnered with Flipkart to enhance call connectivity and privacy with call masking.
- Proactive infrastructure planning for major sales events, like Big Billion Days.
- Best-in-class SLAs supported by dedicated TPM, operations, and support teams.
- Improved customer interaction and privacy with secure data processing.
- Future focus on expanding to OTT channels like WhatsApp for enriched customer engagement.