Elevating Customer Experience

Subscribe to our channel to get the latest updates: https://www.youtube.com/user/tatacomms Architecting Digital Enterprises for Hypergrowth in the new normal - Standing in 2021, the single, solemn experience that customers commonly desire is convenience. With customers now expecting a superior and personalised experience, the importance of customer experience is only growing. As a result, companies are now adopting digital tools and smart solutions to keep up with these ever-changing expectations. Through data and analytics, companies can now better understand their customer base and personalise their service accordingly. Digital marketing and automation are also proving to be valuable tools in creating the perfect customer experience. Social media and customer feedback can also help pinpoint customer needs and offer services tailored to their needs. Companies must focus on delivering consistent customer experiences across all touchpoints, whether in person, online or through customer support. The growing importance of customer experience reflects the shift in how companies are now approaching their operations and services. Businesses can adapt and integrate smart digital solutions to easily cater to their customer's needs and drive customer satisfaction and loyalty. In our discussion, we have focused on new tools and techniques that can help you elevate customer experience enabling deeper engagements. Speakers Fireside Chat: • Suparna Mitra, CEO, Titan Company Limited (Watches and Wearables section) • Peter Quinlan, VP Business Collaboration, Tata Communications Panel discussion: • Vipin Gupta, CIO, Tata Starbucks Private Limited • Girish Hadkar, CIO, Tata Realty and Infrastructure Limited • Vinod Bhat, CIO, Vistara – TATA SIA Airlines Limited • Krishnan Venkateswaran, CDO & CIO, Titan Company Limited • Nishant Shrivastava, GM and Global Head, COE for UCC, Tata Communications To know more about our services, please visit: https://www.tatacommunications.com/ #digitalenterprisesforhypergrowth #digitaltransformationincustomerexperience