Contact centre business continuity to enable work from home for agents
InstaCC Global™ Business Continuity Plan (BCP) offering by Tata Communications helps enterprises stay flexible and provide consistent experience for both agents and customers
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InstaCC GlobalTM Business Continuity Plan (BCP) offering by Tata Communications helps enterprises stay flexible and provide consistent experience for both agents and customers and comes with a host of benefits.
- Retain existing contact centre numbers. No need to change or publish new numbers
- Quick and easy to deploy with no significant infrastructure investments required
- Queuing mechanism to manage calls during agent non-availability
- Full functionality for "Work-from-home" agents