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CCaaS: Building the Contact Centre of the future

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This ebook covers the changing landscape in contact centre market and the adaption strategy undertaken by enterprises to provide consistent customer experience, while keeping agent productivity up. Th

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This ebook covers the changing landscape in contact centre market and the adaption strategy undertaken by enterprises to provide consistent customer experience, while keeping agent productivity up. The e-book further provides a brief description on how Tata Communications CCAAS offerings are proving to be the digital enabler for the end customer, thereby ensuring enhanced productivity of employees and agents.