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Contact centre business continuity to enable work from home for agents

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InstaCC Global™ Business Continuity Plan (BCP) offering by Tata Communications helps enterprises stay flexible and provide consistent experience for both agents and customers

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InstaCC GlobalTM Business Continuity Plan (BCP) offering by Tata Communications helps enterprises stay flexible and provide consistent experience for both agents and customers and comes with a host of benefits.
  • Retain existing contact centre numbers. No need to change or publish new numbers
  • Quick and easy to deploy with no significant infrastructure investments required
  • Queuing mechanism to manage calls during agent non-availability
  • Full functionality for "Work-from-home" agents
View the detailed solution brochure to know more.