The enterprise journey to transformation
The term 'Unified Communications' has been both a source of salvation as well as a source of confusion for many enterprises. In the early 2000s, the term was applied to instant messaging solutions
The term “Unified Communications” has been both a source of salvation as well as a source of confusion for many enterprises. In the early 2000s, the term was appliedto instant messaging solutions, but later became adopted by telephony and conferencing vendorsalike. Today, progressive solutions add the term “Collaboration” to the unified stack, evolving from UC into UC&C –solutions that effectively unify IM, presence, audio, video, and web collaboration into a consolidated user experience.