Coffee & Conversations 1: Tata Communications & Kotak Life on how a strong EX strategy enhances CX

This video encapsulates valuable insights that emerged during a coffee discussion between Nick Parmar, Vice President of Collaboration Services and Business Unit Head at Tata Communications, and Kirti Patil, Chief Technology Officer at Kotak Life. Here, they discuss how business leaders are putting into action transformational Employee Experience (EX) strategies that, in turn, elevate Customer Experience (CX), ultimately leading to enhanced overall business outcomes.