Kotak Mahindra Bank’s Journey to Digital Transformation with Tata Communications

This video will discuss how Tata communications assisted Kotak Mahindra Bank with its digital transformation journey. In the last decade, Kotak Mahindra Bank has undergone a digital transformation that has involved more than just changing its customer experience. They've had to change how they think about customer experience and build their products to create an ecosystem that maximises customer satisfaction. Watch Kotak Mahindra Bank's Chief Digital Officer Deepak Sharma discuss Kotak's journey to digital transformation in the premiere episode of Decoding Digital. Integrating digital and physical processes has allowed Kotak Mahindra Bank to achieve exponential business goals while enhancing customer satisfaction. Deepak Sharma walks us through the strategy and coordinated tactics of their fantastic journey toward digital banking innovation, which they call our digital transformation journey. To learn more about our services, please visit: https://www.tatacommunications.com/digital-india/ Subscribe to our channel to get the latest updates: https://www.youtube.com/user/tatacomms #tata #kotakmahindra #tatacommunications #digital_transformation_journey #digital_transformation_journey_steps #the_digital_transformation_journey #digital_transformation_journey_case_study #what_is_digital_transformation_journey #journey_to_digital_transformation #dbs_digital_transformation_journey #future_of_digital_transformation_journey #digital_transformation_journey_pdf #digital_transformation_journey_meaning