SUSTAINABILITY HIGHLIGHTS
Creating shared
value for all
  • Scalable
    impact
  • 21.70%

    Diversity ratio
  • 84

    NPS
  • 300+

    Investor touchpoints
  • 86%

    Overall employee engagement score
  • 92,269

    Beneficiaries of CSR initiatives through the Global Employee Volunteering Programme (GEVP)
  • Sustainable
    solutions
  • 23 mn kWh

    Renewable energy sourced
  • 661,543 MTCO2e

    GHG emissions reduction for customers through green solutions
  • 9%

    Decrease in emission intensity as compared to FY 2020-21
  • Secured
    ecosystems
  • 46,116 KL

    Water recycled
  • Zero

    Concerns related to Human Rights issues including freedom of expression, privacy, etc. received in this reporting period
  • 96%

    Employees completed training on the Tata Code of Conduct
MESSAGE FROM MD AND CEO
The digital future is a
sustainable future

Dear Stakeholders,

All of us have emerged into the new world! A world that is more sustainable. A world where we are more conscious about being more caring and considerate to our People, Planet and Community.

A.S. Lakshminarayanan

Managing Director & CEO

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SUSTAINABILITY STRATEGY
Integrating
ecosystems and
solutions, driving
impact

We work to have a lasting positive impact in the form of value for our stakeholders (employees, customers, investors, etc.), and aim for the social and environmental change that makes our stakeholders proud of us. This is only possible by keeping our efforts focused on delivering sustainable operations.

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Sustainability Strategy

Our sustainability strategy sits and corresponds to three key pillars: people, planet and community, guided by robust corporate governance.

Sustainability Vision & Strategy
INPUTS

Mega Trends

Materiality

SDG’s

ESG risks

Stakeholders’ feedback

To create a long-term stakeholder value and sustainable growth for our business by managing risks and embracing opportunities, implementing robust governance practice and optimisation of the economic, environmental and social performance.


Embedding Sustainability in Company’s Value Chain
  • Bedrock pillar of Corporate Strategy (Reimagine Sustainability)
  • Sustainability Targets - in place
  • ESG/Sustainability Risk embedded in ERM
  • Governance - SD Committee (SDC) and Sub Committee of SDC - quarterly basis
  • KPI’s part of Corporate scorecard
  • Stakeholder engagement - Employees, SRI Investors, Customers
Sustainability Roadmap
Sustainability
is in our DNA

Our sustainability roadmap has been formulated based on the inferences we gathered from the materiality assessment and stakeholder engagement processes. We are continuously updating our targets with long-term, ambitious goals as per our materiality matrix.

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Zero Harm
Nurturing human capital
Climate change
Resource conservation
Empowering communities
Global employee volunteering
Scalable
Impact

Our stakeholders, including our employees, communities, and customers, are drivers of our business, and the key source of our short-term and long-term growth. Therefore, we focus on building strong relationships with these stakeholders to create value for them, and obtain the social license to operate, while maintaining our profitability. We build strong relationships with our employees by providing a safe, supportive, and inclusive workplace. We create value for communities where we operate, through our community engagement initiatives. At Tata Communications, we put our people, society, and customers ahead of everything.

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21.7%

Women in the workforce

6,071

Health and safety training sessions

2,600

COVID-19 relief
beneficiaries

84

NPS® score

0.20

LTIFR

6,80,409

People benefitted

US $0.27

(INR 20.70) Dividend per share
Sustainable
solutions

At Tata Communications, we understand the consequence of the world’s most pressing issues, including climate change, and strive to reduce our GHG emissions and decarbonise the global economy. We believe that the rapid advancement in research & technology and connective solutions are the future of dealing with challenges and increasing efficacy. We must focus on developing sustainable solutions to accelerate climate change and save our planet, including its resources, for future generations.

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14

Major facilities in India are ISO 14001:2015

84.2

(Energy intensity MWh per millionunit revenue in US$)

1.7

Global Average PUE in
FY 2021-22

9%

Decrease in the emission intensity as compared to
FY 2020-21
Secure
ecosystems

Ecosystems are critical for the effective functioning of our organisation and demonstrate our strong sustainability commitment to the natural environment and society. At Tata Communications, we believe our healthy ecosystem leads us to connect our network, including our suppliers, people, and customers, with technology, to deliver high-quality service, while enhancing our sustainability performance. Therefore, we focus on ethical business, a responsible supply chain, human rights, data privacy, and security, to develop and secure a strong and healthy ecosystem.

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9%

Reduction in water consumption

96%

Employees undertook annual training on the Tata Code of Conduct and Dignity at Workplace, followed by an assessment

46,116 KL

Water recycled back into gainful use

73%

Of total procurement budget spend on sourcing local goods and services
STAKEHOLDER ENGAGEMENT
Functioning with integrity and transparency

Stakeholder dialogue plays a critical role in our innovation investments, enabling Tata Communications to create opportunities to design services and solutions, with high growth potential. Indeed, our ongoing discussions with our stakeholders are essential for our business operations and our corporate responsibility process, as also our yearly materiality assessment process.

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MATERIALITY
Focusing on the imperatives

At Tata Communications, we understand and resolve material issues that are relevant to our operations, and have been highlighted by stakeholders, to achieve long-term success as a responsible and sustainable business.

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Download centre

Sustainable Development Report 2022

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