Re-Engineering CX for the New Normal and Beyond

Manufacturing enterprises are transforming at a furious pace to adapt to the new reality. This is especially true for their efforts aimed at digitising customer engagements, process and experiences. However, few have been able to get it right. This paper uncovers why many enterprises are struggling to deliver integrated, consistent and seamless customer experiences. It also highlights the building blocks needed to deliver digital customer experiences in the manufacturing industry and the value that Tata Communications can provide in this journey.