Cloud Calling UCaaS providers for flexible communication workflows

As cloud technology advances, companies are moving to Cloud Calling and UCaaS to benefit from the improvements in their communications process. 

Today, cloud solutions are implemented on an increasing scale. 36% of Call centres are represented only by cloud platforms. This leads to a reduction in downtime by 27% and, on average, the opportunity cost saving of 43% for call centres.. 

These figures further emphasise the revolutionary advantages that Cloud Calling UCaaS provides to the current business society of a highly flexible and highly effective communication platform.

In this article, we will examine Cloud Calling as a service and UCaaS and evaluate the significant characteristics of the providers and what they offer. We will also discuss the best strategies for implementing Cloud Calling in organisations to enhance flexible and efficient communication. 

Understanding Cloud Calling and UCaaS

Cloud Calling is still a relatively new concept in the modern business world. Before explaining how you can leverage it to fundamentally change your business exchange information, let’s revisit the basics of Cloud Calling UCaaS. 

Cloud Calling is making voice calls through the internet instead of telephone lines. At the same time, UCaaS is a solution that facilitates all communication modalities, including voice, video, SMS and collaboration. It is also important to note that these technologies are smooth, efficient, and inexpensive to scale. These include Microsoft Teams, Zoom Phone, and Cisco Webex Calling - usually adopted for public, private, or hybrid base clouds. 

Key features of Cloud Calling UCaaS providers for flexible workflows

These are the operative features vital in ensuring appropriate and adaptive work processes to facilitate communications.

• Call recording: Choose UcaaS companies with features such as call recording, where firms can record essential business calls for future reference and business legal compliance purposes.

• VoIP (Voice over Internet Protocol): VoIP is an imperative component of UCaaS since it utilises the internet to facilitate voice communications and ensure smooth and integrated calling and interconnecting between employees.

• Call analytics: Advanced call analytics provide awareness of call quality and usage alongside performance benchmarks, thus aiding businesses in improving their communications.

• Cross-platform compatibility: Make it versatile and optimise it for PCs, smartphones, and the web for considerable work use.

• Video conferencing: Integrated video capabilities provide seamless communication experiences for collaboration and support for remote workers with high-quality video calls.

• Email and calendaring integration: UCaaS solutions may also include support for exchange clients and other email-based environments to support internal communication and task scheduling.

• Instant messaging: Instant messaging in the UCaaS system is another feature that allows employees to have rapid and efficient conversations with their colleagues.

• IVR (Interactive Voice Response): IVR systems makes automatic call routing and call handling for better customer satisfaction.

Implementing Cloud Calling UCaaS for flexible workflows

For Cloud Calling UCaaS to be effective based on flexible work practices, there is much to do when planning and executing its implementation at every business level.

• Needs assessment: Before speaking, writing, or even listening, it is essential to understand the communication needs of an organisation. Determine where the current solution lacks efficiency, what the target audience likes, and whether the solution fits the company’s size. Think about work-from-home policy, co-worker interactions, and customer engagements.

• Vendor selection: Compare different UCaaS providers, their features, pricing strategies, levels of scalability, safety, and integration opportunities. Consider Tata Communications for Global Coverage, Managed Services, and Security.

• Deployment: Select a deployment model while implementing ERP (public, private or hybrid). Either transfer the existing numbers or obtain fresh cloud-based numbers. 

• Compatibility with other tools: When developing a tool, ensuring it satisfies compatibility with other tools in the organisation is always essential.

• Configuration: Now configure users, user-extension mappings, and permissions. 

• Video: Call routing, voicemail, and collaboration ensure efficient communication workflows.

• Training and adoption: Ensure your staff members receive a more comprehensive orientation with your UCaaS platform. Point to positives like flexibility and the idea that the service is cheaper in the long term. Promote adoption among employees.

• Monitoring and optimisation: Check adsorb or other standards to determine call quality, usage, and performance. Adapt settings depending on the general response and usage patterns. Regularly modify the solution as needed.

Conclusion

Cloud Calling UCaaS is an innovative approach to business communication, as it is much more flexible and effective than traditional alternatives. Some essential aspects of Instant Messaging systems (IMs) include interoperability with other communication systems, portability, and expandability. Some big benefits of using IMs are cost efficiencies, adaptability, and seamless integration with business software. 

Moreover, solutions such as Tata Communications GlobalRapide offer a single point of contact for all your UCaaS needs. You will enjoy enhanced security and regulatory compliance, crucial in today's digital landscape. Plus, with proactive monitoring and a fully redundant network architecture, your employees will experience seamless, uninterrupted communication no matter where they work. Schedule a demo now!