The modernization charter for the future of banking - Know our point of view

Introduction

The traditional banking experience is currently undergoing a period of significant change. The future of banking is transforming from one that is coercive and centred on the machine to one that is human, inclusive, reliable, and transparent. Consumers in this day and age anticipate a more up-to-date level of interaction and communication from their financial institutions. Banks are redefining their operations and processes in order to meet the changing requirements of "on-the-go" customers.

Rapid digitization is the key to success in the future of banking. They need to get their technology ready and improve it in order to be in compliance with the numerous regulations while still providing excellent service to their customers.

In the banking industry, digital transformation and a solid cloud strategy are essential. The future of banking will be driven by technology and user experience demands. This is possible by combining legacy systems, cloud computing, and artificial intelligence.

The current generation of technology has created a unique opportunity for banks to reimagine their business models. Banks will be able to become more customer focused and provide better experiences for customers across multiple channels with a shift towards customer centricity.

Many BFSI firms are looking to expand their operations and increase their efficiency by using new technologies. 91% of the BFSI firms are already using cloud services.

The transformation in the future of banking industry is mainly based on four pillars.

1. A focused, customer centric approach
2. enhanced operational interoperability
3. strengthened core competencies
4. Improved compliance and governance

Modernization starts with customer focus. Banks must adopt a customer-centric culture. Modern customers want banking services that are convenient, affordable, and available 24/7. Banking in the future will be tailored to a digital consumer experience. Banks must be creative to streamline customer experiences to provide frictionless services. Customer-centric, customer-only banking is the future.

After customer centricity, banking modernization requires enhanced operational interoperability. Banks must keep up with technology and enable software applications for operational fluidity. Core banking requires operational efficiency. In order to gain a competitive edge, banks must operate efficiently and effectively across organisations and shared services. The future of banking is to engage customers digitally by providing services anytime and anywhere and setting up the right processes to meet regulatory requirements.

Enhanced core competencies transform the banking industry. The banking industry of today does not permit complacency. Banks must rethink, reshape, and reconstruct their business models in order to recover and maintain profitability. Core competencies drive the expansion of financial services. In this industry, innovation gives banks a competitive edge. Banks must swiftly adopt new, innovative solutions to assist customers with better financial management. Modernizing banking software entails enhancing the user experience, as opposed to simply replacing outdated systems. The objective is to enhance customer and employee banking. A difficult and time-consuming core transformation can enhance a business model. Cloud computing, artificial intelligence, and open-source software help banks modernise their core systems. This enhances efficiency, reduces expenses, and improves customer service. experience.

Banking modernization requires improved compliance and governance. Corporate governance in banking promotes sustainability and modern consumers' trust and value. It requires rigorous and strategic risk assessment. Through policy upgrades, regular internal and external training, and a responsible and transparent auditing system, banking will evolve and adapt to comply with regulations. Customers and shareholders challenge bankers. Compliance management will eliminate doubts and improve control systems. Risk management must be enterprise-wide to address potential threats.

In recent years, the industry structure and operations of the BFSI sector have undergone a significant transformation. The shift is primarily the result of the financial services industry's adoption of new technology and its subsequent effects. This has resulted in a rise in cybercrime and fraud across multiple industries.

The rise of digital technologies has brought with it a number of advantages, as well as challenges that must be addressed by all parties involved in this process. The most significant obstacle is how to protect financial institutions from data breaches while ensuring the security of their customers' sensitive data.

To protect their customers from data breaches and other cyberattacks, BFSI firms should invest in an advanced information security (IS) infrastructure that is resistant to cyberattacks and protects their most important business processes from start to finish.

IT systems' scalability, agility, and resilience enable BFSI firms to handle growing data and transactions and quickly adapt to new technologies and market conditions. Cyberthreats and data breaches are becoming more common in the industry. A strong cybersecurity strategy protects against them. These factors can help BFSI companies cut costs, boost efficiency, and improve customer service. Banking's future depends on cloud technology investments to lower costs, improve resources, and boost operational efficiency. Cloud computing is more flexible, scalable, and cost-effective than on-premise solutions.

The cloud is the new reality, and its prevalence is permanent. With a managed neighborhood, CIOs can embrace and drive cloud adoption and make it a central pillar of their transformation journey by utilising a cloud platform.

The 24/7 composite portfolio platform IZO™, from Tata Communications enables a unified cloud experience and provides a robust and secure IT foundation.

Frequently Asked Questions

What is future of digital banking?

The use of online banking will become even more commonplace as time goes on because of the rapid pace at which technology is advancing. The use of artificial intelligence in conjunction with machine learning will pave the way for improvements to be made to banking services. The capabilities of mobile banking will continue to expand and improve over time. The future of digital banking will consist of a personalised financial advisory panel in addition to a platform for the detection and prevention of fraud. The future of digital banking will see an increase in the number of voice command features available in a variety of regional languages to improve the overall customer experience.

Why digital banking is important?

The first essential component of effective banking modernization is a strategy that is centred on the customer. Customers in the modern era expect the banking services they use to be convenient for them across all channels, to be available outside of normal banking hours, and to be reasonably priced. The delivery of banking services will, in the not too distant future, take on a fundamentally new form, one that is, in essence, custom-made for the digitised customer experience. It is essential to have digital banking in order to improve the experiences of customers.

What is digital banking its benefits and future?

Digital banking uses apps and websites to improve and simplify banking. Digital banking improves customer experience, workflows, data security, and more.

Digital banking will become more prevalent as technology advances. AI/ML will improve banking services. Mobile banking will evolve. Digital banking will use a customised financial advisory panel and a fraud prevention platform. Regional voice command features will improve digital banking customer experiences.