AirAsia & Tata Communications Kaleyra

Tata Communications Kaleyra helped AirAsia overcome communication challenges and improve customer satisfaction with: Real-time messaging solutions for flight updates, delays, and reminders. Promotional campaigns to engage passengers with exclusive offers. Advanced IVR systems for efficient call routing and multi-language support. Outbound Dialling to gather feedback and send travel reminders. Scalable platform delivering 3 million messages monthly.