Winning CX in logistics: Strategies for a hyperconnected era

This whitepaper explores the transformative impact of technology on logistics, focusing on: Technology Evolution: Advances in automation, AI, IoT, and analytics revolutionising logistics operations. Cost Optimisation: Strategies for reducing operational costs through predictive analytics, automation, and blockchain. Enhancing Customer Experience (CX): How Tata Communications leverages technology to improve customer satisfaction and engagement. Innovations for Contact Centres: Benefits of multi-channel communication systems, advanced analytics, and AI-driven support for modern contact centres.