Contact centre (BPO) use case

This use case describes IZO™ Multi Cloud Connect, a software-defined cloud interconnect that provides a secure and reliable solution for contact centre BPOs to connect their cloud-based applications. The solution offers dedicated, low-latency connections between various cloud platforms, ensuring reliable and high-speed data transfer for all customer service interactions. It also provides a centralised platform for provisioning, managing, and monitoring all cloud connections, streamlining network operations. The solution dramatically improves performance between agents and ACS, resulting in a significantly enhanced customer experience