“End Users Speak’’ At ‘Cloud Enabled Contact Centre Transformation 2015’

Frost & Sullivan, In Partnership With Tata Communications, Conducted Focus Group Discussions (Fgd) Called “Cloud Enabled Contact Centre Transformation 2015” In Bangalore, Mumbai, And Delhi. Participants Of The Fgd Included Over 65 Customer Experience Decision Makers And It Heads From Enterprises Primarily In The E-Commerce, BFSI, and IT / ITES Verticals.