Customer Interaction Suite

Boost your brand with WhatsApp business platform

Empower your US brand with the WhatsApp Business Platform, offering automated messaging, personalised marketing, and seamless transactions to transform customer interactions.

WhatsApp buttons to enhance business communication

Leverage WhatsApp interactive buttons to simplify customer communication, streamline conversations, and boost engagement with pre-approved message templates.

Verisure & Tata Communications Kaleyra

Verisure, a leading provider of professionally monitored security systems, enhances customer engagement and security experience by leveraging WhatsApp API with Tata Communications Kaleyra.

Isansys & Tata Communications Kaleyra

Isansys, a leader in Remote Patient Monitoring (RPM), leverages WhatsApp API with Tata Communications Kaleyra to help healthcare providers stay informed about patients' health status.

Elevating customer experiences with CPaaS

Unlock the power of CPaaS to deliver superior customer experiences with our expert guide.

A guide to 10DLC and SMS in the US for international brands

Discover how to harness the power of 10DLC for your business with our comprehensive guide. Perfect for marketers at any level looking to optimise A2P messaging.

India's first banking-based Omnichannel Cloud Contact Centre

Tata Communications InstaCC Global™ was deployed as a one-stop solution to deliver an optimised customer experience with a single integrated SLA. Deployed in just 104 days, the solution is a 24*7*365

A mobile-first guide

Consumers are increasingly using mobile devices, making it essential for brands to optimise campaigns for mobile. Learn how to engage customers effectively in this mobile-first world.

SMS marketing trends and strategies for business success in 2024

Discover how modern technologies are transforming SMS marketing. Learn about strategies for personalisation, compliance, sustainability, and metrics-driven optimisation.

Grofers & Tata Communications Kaleyra

Grofers boosts customer engagement with Tata Communications Kaleyra's SMS solutions.

Red Cross & Tata Communications Kaleyra

During the COVID-19 pandemic, Tata Communications Kaleyra rapidly implemented a toll-free SMS system for the Italian Red Cross, enabling efficient communication for essential services.

MFine & Tata Communications Kaleyra

MFine, a digital healthcare platform, uses Tata Communications Kaleyra’s cloud communication services to connect remote patients with leading doctors.

Rethinking customer interactions to boost CX: Pulse survey report from HBR Analytic Services

Exclusive CX report by HBR Analytic Services in association with Tata Communications, offers insights into the evolving world of customer interactions and best practices to enhance your CX strategy.

How CX defines brand success for enterprises

As seen in multiple European companies, quality and seamlessness of CX have strongly affected levels of success and growth.

A Personalised Experience: Giving greater convenience and control to the customer

How retail giant, Croma, meets its customers

Infographic: Great CX-pectations how experience became your competitive edge

Establishing programmable communications on your terms

Tata Communications CPaaS is our cloud communications platform, which lets your organization specify a communications workflow, customize it and roll it out to your customers quickly and easily.

Brochure: Streamline your customer experience for the new digital era

Designed for today's hyper-competitive world, Tata Communications CCaaS and CPaaS solutions offer the tools to deliver seamless customer experiences- anytime, anywhere.

4 emerging tech trends & tools for quantifiable customer support

The global COVID-19 pandemic has presented contact centres with unprecedented challenges. The infographic highlights tools and technologies that can deliver quantifiable quality of service to your c