Bringing the dealership to customers’ doors
The transformed customer journey
![](https://gamma.tatacommunications.com/assets/wp-content/uploads/2020/11/Vertical-Solution-for-Automotive-1000x479-1.jpg)
Omnichannel integration
- Click-to-chat
- SMS and email integration
- WhatsApp integration
- Integrated chatbots
![DCE automotive thumbnail](https://gamma.tatacommunications.com/assets/wp-content/uploads/2021/04/DCE-automotive-thumbnail.jpg)
Make it personal
- CRM (Salesforce) integration (API/SDK)
- Customer behaviour analytics
- SMS push notifications
- Automatic survey triggers
![](https://gamma.tatacommunications.com/assets/wp-content/uploads/2021/03/MS-Teams-Automobiles-Components-thumbnail.jpg)
Enhanced associate interaction
- Two-way video using WebRTC and skill-based routing
- Canned video demos
- Document sharing, co-browsing, form filling with field masking
Drive your automotive business forward
Deliver the highest quality of service and enhance customer experience by providing a personalised, omnichannel buying experience