Tata Communications recognised as a Niche Player in the 2024 Gartner® Magic Quadrant™ for CPaaS
Tata Communications has enhanced its offerings over the past year to transform customer engagement by enabling businesses to deliver seamless, enriching, and meaningful interactions. We believe the Gartner recognition underscores our dedication to delivering secure, reliable communication services globally.
Our pursuit of excellence in enterprise customer relationships is strengthened by remarkable developments across these essential areas:
Our pursuit of excellence in enterprise customer relationships is strengthened by remarkable developments across these essential areas:
- Enhanced communication portfolio: We’ve expanded our CPaaS capabilities to include a comprehensive suite of solutions – SMS, WhatsApp, RCS, voice, chatbots, video, 10DLC, email and an omnichannel platform to engage customers across e-commerce, financial services, healthcare, media, and travel sectors.
- Extended U.S. market access: By enabling 10DLC registration for global customers with U.S. operations, we allow businesses from any country in the world to have trusted communication with their U.S. audience.
- Global WhatsApp business expansion: Our successful launch of WhatsApp campaigns across the U.S., EMEA, and APAC regions enables businesses to leverage a popular messaging platform.
- Strategic global presence: We have points of presence across Americas, Europe, Middle East and Africa, and connections to 190+ countries through our extensive network of MNOs and OTT partnerships.
- Seamless integration ecosystem: Our strong integration capabilities with leading CRM and ERP solutions enable businesses to easily incorporate our communications services into their existing technology stack.
- Future-ready platform: We continue our focus on consolidating our strengths in CPaaS, CCaaS, and conversational AI to create a unified platform for superior customer experiences, while maintaining utmost standards of excellence in regards to security and compliance.
Read the 2024 Gartner® Magic Quadrant™ for CPaaS report to find out more
Learn how Tata Communications is evaluated on completeness of vision and ability to execute in this year’s report.
Hear from our leaders
Mauro Carobene, Head of Customer Interactions Suite at Tata Communications
"Being in the Magic Quadrant, for the first time, in our opinion, reflects the growth that we have experienced from A2P messaging provider to a trusted CPaaS platform and now a 360 degrees CX [Consumer Experience] player offering Contact Centre, SMS, WhatsApp, RCS, Voice, chatbots, Video, and more. Our mission is empowering businesses to elevate their interaction strategies, and we are pleased to be recognised by Gartner®, a company that delivers actionable, objective insights to executive and their teams."
Disclaimer:
Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, Ajit Patankar, Pankil Sheth, Brian Doherty, 24 June 2024
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Tata Communications.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, Ajit Patankar, Pankil Sheth, Brian Doherty, 24 June 2024
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Tata Communications.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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