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HBR insights - Rethinking customer interactions to boost CX

Latest Podcast

Redefining customer experience

Discover why 38% of businesses struggle with customer interactions in our latest podcast.

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OUR VALUE PROMISE

Transform your contact centre in just 3 weeks. Embrace the cloud with our flexible CCaaS suite.

OUR ACHIEVEMENTS

  • Tata Communications Recognised as a Niche Player in 2024 Gartner® Magic Quadrant™ for CPaaS

  • Future Digital Awards 2024 Gold Winner Best CCaaS Solution

  • Future Digital Awards 2024 Platinum Winner Best Conversational Commerce Solution

  • Recognised as an established leader in the Juniper Research RCS Business Messaging Leaderboard 2024

  • Recognised as a Leader in the Frost & Sullivan 2024 CPaaS Radar

WHAT WE OFFER

  • 30%

    Conversion Boost

  • 20%

    Reduction in TCO

  • 60%

    Faster Time to Market

  • 80%

    Boost in Efficiency

Case Study

  • Driving Flipkart’s e-commerce growth with secure calling and proactive support

  • Talk to our CX experts

Overview
Solutions
Key Benefits
Partners
Why Us?
Awards
Resources
Get Started

Drive exceptional interactions and experiences throughout a customer's lifecycle

Unify engagements across all your channels, conversational AI, and contact centre operations under a single Customer Interaction Suite to deliver superior experiences at every stage of a customer’s lifecycle.

Tata Communications Customer Interaction Suite empowers multiple teams within your organisation to streamline the management of all customer interactions, powering compliant and hyper-personalised experiences at enterprise scale.

Key solutions of our Customer Interaction Suite

Communication Platform as a Service (CPaaS)

Deliver compliant and highly personalised interactions across channels with Tata Communications Kaleyra, our Customer Interaction Platform.

Tata Communications InstaCC™

Deliver automated and insights-driven interactions to achieve exceptional agent and customer experience with our contact centre solution, InstaCC™.

Kaleyra AI

Accelerate outcomes and scale effortlessly with AI tools – enhancing customer interactions, boosting workforce efficiency, and enabling smarter decisions.

  • Communication Platform as a Service (CPaaS)

    Deliver compliant and highly personalised interactions across channels with Tata Communications Kaleyra, our Customer Interaction Platform.

  • Tata Communications InstaCC™

    Deliver automated and insights-driven interactions to achieve exceptional agent and customer experience with our contact centre solution, InstaCC™.

  • Kaleyra AI

    Accelerate outcomes and scale effortlessly with AI tools – enhancing customer interactions, boosting workforce efficiency, and enabling smarter decisions.

Use cases across the customer lifecycle

Acquire
Onboard
Engage
Retain
Refer
Reactivate

Acquire

Identify and attract customers with contextually relevant interactions
  • Outbound agent outreach
Augment your Martech stack with an ecosystem of partners
  • clevertop-logo
  • webex-cisco-logo
  • genesys-logo
  • google-logo
  • hupspot-logo
  • meta-logo (1)
  • moengage-logo
  • Oracle
  • salesforce-logo
  • shopify-logo
  • zendesk-logo
  • Zoho

Why choose Tata Communications Kaleyra?

  • Last-mile Reliability

    Delivered through 400+ MNO connects across 210 countries and our underlying telecom infrastructure.

  • Be Compliant, Globally

    Achieve 100% compliance with our expertise in some of the most regulated markets.

  • The only CX Partner you’ll need

    Our consultative, POC-based approach brings in efficiency and peace of mind for you.

  • A Secure Core for Secure CX

    Our carrier-grade network is protected from DDoS attacks, viruses, data thefts and more.

  • Seamless CXaaS

    Keep interactions seamless across your contact centres, mobile, web, stores and chatbots.

Trusted & celebrated by the industry

  • Gartner

    Tata Communications Recognised as a Niche Player in 2024 Gartner® Magic Quadrant™ for CPaaS

    Discover why Gartner® recognises Tata Communications for CPaaS, based on its ability to execute and completeness of vision.
    Tata
  • Juniper

    Future Digital Awards 2024 Gold Winner Best CCaaS Solution

    Tata
  • Juniper

    Recognised as an established leader in the Juniper Research RCS Business Messaging Leaderboard 2024

    Tata
  • Juniper

    Future Digital Awards 2024 Platinum Winner Best Conversational Commerce Solution

    Tata
  • WhatsApp

    Partner of the Year 2023 WhatsApp Cloud APIs

    Tata

Customer Success Story

Flipkart & Tata Communications Kaleyra

Flipkart & Tata Communications Kaleyra

Omnichannel Cloud Contact Centre

Tata Communications InstaCC Global™ was deployed as a one-stop solution to deliver an optimised customer experience with a single integrated SLA. Deployed in just 104 days, the solution is a 24*7*365

Flipkart & Tata Communications Kaleyra

Flipkart & Tata Communications Kaleyra

Omnichannel Cloud Contact Centre

Tata Communications InstaCC Global™ was deployed as a one-stop solution to deliver an optimised customer experience with a single integrated SLA. Deployed in just 104 days, the solution is a 24*7*365

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