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Overview
Key Benefits
Awards
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Ensure always-on availability for superior CX

Our omni-channel cloud contact centre solution Genesys Cloud CX™ powered by Tata Communications will enable your customers to reach you at any time, via a method most convenient to them. With global network reach, comprehensive managed services and hyperconnected digital ecosystem, the platform is reliable and deploys with a flexible architecture allowing enterprise applications to be seamlessly connected and enabling AI systems to simplify and enhance all interactions.

Why Choose Tata Communications?

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One-stop global partnership solution
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Voice & network services
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Extensive partner ecosystems
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Advanced service delivery
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Service assurance and support

Deploy a comprehensive solution, globally.

With the fully managed Genesys Cloud CX™ powered by Tata Communications, the first 'Global Platinum' service provider for the platform, you get coverage across 200 countries. End-to-end SLAs covering GSIP, Genesys Cloud CX™ platform, MPLS and IZO™ Connectivity, ensure you've got all bases covered
Deploy a comprehensive solution, globally.
With the fully managed Genesys Cloud CX™ powered by Tata Communications, the first 'Global Platinum' service provider for the platform, you get coverage across 200 countries. End-to-end SLAs covering GSIP, Genesys Cloud CX™ platform, MPLS and IZO™ Connectivity, ensure you've got all bases covered

Awards and recognition

Tata Communications awarded 'Global Migration Partner' & 'India Partner of the Year' by Genesys for FY24

This recognition as ‘Global Migration Partner of the Year’ by Genesys for FY24 is a testament to our significant contribution to the Contact Center as a Service (CX) landscape. It underscores our proficiency in delivering top-tier CCaaS solutions and fostering seamless customer-agent interactions.
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