Route customer calls, from and to anywhere, for always-on availability
Our flexible, real-time and extensive call flow scripting and configuration capabilities are based on business conditions, seasonality and availability of resources. Calls are routed to the appropriate call centre, which improves the completion rate, so that you can optimise workforce productivity, while reducing time to market and total cost of ownership.
Why choose Tata Communications
Improve customer experience
Reduce time to market
Optimise workforce productivity
Reduce total cost of ownership
Benefit from commercial model flexibility
Accurately route incoming calls.
Tata Communications InstaCC™ Connect's global intelligent call routing efficiently drives incoming calls in the cloud to appropriate call centres across geographic locations, and improves successful completion of calls. Routing is based on customer needs, using caller origination, IVR and DTMF prompts, customer scripting of conditional treatments, time of day, traffic volumes to specific call centre and area codes.
Improve customer experience
Accurately route incoming calls.
Tata Communications InstaCC™ Connect's global intelligent call routing efficiently drives incoming calls in the cloud to appropriate call centres across geographic locations, and improves successful completion of calls. Routing is based on customer needs, using caller origination, IVR and DTMF prompts, customer scripting of conditional treatments, time of day, traffic volumes to specific call centre and area codes.
Reduce time to market
Optimise workforce productivity
Reduce total cost of ownership
Benefit from commercial model flexibility
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