TATA
TATA

OUR VALUE PROMISE

Secure, dedicated, high performance cloud instance at a hosting location of your choice

BENEFITS

  • Dedicated Instance for every customer

  • SOC 2 TYPE 2 with HIPPA & PCI-DSS

  • 24X7X365 NOC support

  • Built-in resilience with Auto failover capability

DRIVING BUSINESS OUTCOMES

  • 3 weeks

    onboarding time

  • 99.99%

    SLA uptime

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Fast-track your private cloud contact centre journey with a single, reliable partner

No matter where you stand in your cloud contact centre journey, we expedite your path to the destination you seek. In our flexible cloud solutions, our Private Cloud offering, InstaCC Dedicated along with on prem solution provides a high-performance, single tenant dedicated infrastructure platform at your chosen hosting location. Teaming up with the top-tier technology partner Cisco, we manage the design, solution & delivery, rapidly within just 3 weeks.

Why choose Tata Communicatons for dedicated cloud contact centre

  • Dedicated instance for each customer

    Dedicated instance for every customer, as good as a private hosting.

  • Single pane of glass administration

    Supported with single pane of glass for administration enabled via RBAC with flexibility to deploy private dedicated instance at customer location

  • Global reach

    Scale across the globe seamlessly

  • DC-DR design

    Robust architecture with automatic failover capabilities as an inherent feature.

  • Trained helpdesk

    Our dedicated helpdesk offers expert guidance in monitoring service levels, abandoned call ratios, and inbound/outbound streams helping you stay on track and avoid SLA breaches.

  • One partner, total accountability

    Tata Communications will be your go-to CX partner for end-to-end contact centre, voice and network deployments with 100% end-to-end accountability

A trained contact centre helpdesk for all your private cloud needs

Our dedicated team of certified experts offers a comprehensive range of services, including system health monitoring, proactive and reactive vendor ticketing, performance optimisation, change management, and a committed service manager tailored to meet all your private cloud requirements. We prioritise your satisfaction through regular reviews and collaborative feedback sharing.

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