OUR VALUE PROMISE
Secure, dedicated, high performance cloud instance at a hosting location of your choice
BENEFITS
Dedicated Instance for every customer
SOC 2 TYPE 2 with HIPPA & PCI-DSS
24X7X365 NOC support
Built-in resilience with Auto failover capability
Fast-track your private cloud contact centre journey with a single, reliable partner
No matter where you stand in your cloud contact centre journey, we expedite your path to the destination you seek. In our flexible cloud solutions, our Private Cloud offering, InstaCC Dedicated along with on prem solution provides a high-performance, single tenant dedicated infrastructure platform at your chosen hosting location. Teaming up with the top-tier technology partner Cisco, we manage the design, solution & delivery, rapidly within just 3 weeks.
Why choose Tata Communicatons for dedicated cloud contact centre
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Dedicated instance for each customer
Dedicated instance for every customer, as good as a private hosting.![]()
Single pane of glass administration
Supported with single pane of glass for administration enabled via RBAC with flexibility to deploy private dedicated instance at customer location![]()
Global reach
Scale across the globe seamlessly![]()
DC-DR design
Robust architecture with automatic failover capabilities as an inherent feature.![]()
Trained helpdesk
Our dedicated helpdesk offers expert guidance in monitoring service levels, abandoned call ratios, and inbound/outbound streams helping you stay on track and avoid SLA breaches.![]()
One partner, total accountability
Tata Communications will be your go-to CX partner for end-to-end contact centre, voice and network deployments with 100% end-to-end accountability
A trained contact centre helpdesk for all your private cloud needs
Our dedicated team of certified experts offers a comprehensive range of services, including system health monitoring, proactive and reactive vendor ticketing, performance optimisation, change management, and a committed service manager tailored to meet all your private cloud requirements. We prioritise your satisfaction through regular reviews and collaborative feedback sharing.
