Manufactured and Intellectual Capital

Global Virtual Private Network Services

Our Global VPN service offers a reliable, scalable and secure private WAN connectivity solution designed for the

future of cloud. With coverage in 190+ countries, our Global VPN solution is robust and comes with strong encryption to safeguard against cyber-attacks, phishing and data leaks.

As the market leader in Large Enterprise VPN in India, we deliver borderless connectivity to customers worldwide, ensuring a flawless online experience.

Next-Gen Connectivity

We offer a range of advanced connectivity services to support businesses in their digital transformation. Our portfolio includes IZO^TM Hybrid WAN, which comprises IZO^TM Internet WAN and its service variants, IZO^TM SD-WAN, and the cloud connection service “IZO^TM Private Connect.” These solutions are designed to help businesses leverage the latest connectivity technologies to achieve their digital goals. With features like deterministic routing and comprehensive cloud connectivity, our services provide reliable and secure internet access, scalable broadband, and seamless connectivity across global offices.

Evolution of the Next-Gen Portfolio

Our Next Gen portfolio has evolved over time to meet the evolving needs of enterprises. IZO^TM Internet WAN has become a comprehensive solution with new variants and valueadded services. Our IZO^TM Private Connect has transformed into IZO^TM Multi Cloud Connect, offering end-to-end connectivity for multi-cloud environments. Additionally, we provide managed Wi-Fi LAN services built on Wi-Fi 6 standards, enabling enterprises to enhance their LAN management and support their digital transformation. With IZO^TM SD-WAN, businesses can benefit from integrated SD-WAN and network security management, with easy deployment and management through our customer self-service portal.

Overall, our connectivity services are designed to provide businesses with reliable, secure, and scalable solutions to meet their connectivity needs and drive their digital success.

IZO™ Internet WAN

Tata Communications IZO™ Internet WAN is the world’s first end-to-end predictable Internet for business and clouds. IZO™ Internet WAN offers predictable routing, consistent performance, higher availability, and faster restoration to improve user experience for applications on premises and in the public clouds.

It has global coverage with local and cloud reachability, available in over 150 countries in cooperation with different internet ecosystem partners, enabling resilience and diversity to reduce business disruption. It enables ease of management with global or regional contracts, unified.

Tata Communications IZO™ Multi Cloud Connect

Tata Communications IZO™ Multi Cloud Connect is a software defined solution to connect an enterprise’s data-centers, branches, public clouds, and third-party network on-demand. It offers a self-service portal that removes the complexity of sourcing and managing connections and hardware, providing customers greater agility to connect their users, branches, data centers, clouds and partners across the globe.

Managed Wireless LAN

Tata Communications’ Managed Wireless LAN services, built upon the latest Wi-Fi 6 standards, offer enterprises an end-to-end connectivity solution for their WAN and LAN management needs. With the evolution of Wi-Fi 6 standards, wireless LAN has become a dominant technology, playing a crucial role in the digital transformation journey of large enterprises. Tata Communications’ Managed Wi-Fi solutions provide simplified cloud managed services with wider coverage, deeper visibility and the ability to implement rules to manage traffic, policies and compliance requirements.

Other features of Tata Communications’ Managed Wi-Fi solutions include elevated customer engagement through easy-guest access provisioning, insights to engage customers, future-readiness to support top equipment vendors and future technologies; and increased productivity and mobility through an end-to-end solution that facilitates free movement of personnel, devices and things across global offices with greater visibility.

End-to-End Solution: A High-Level Overview

Tata Communications IZO^TM SD-WAN Platform

With the depth and breadth of our Core and Next-Gen Connectivity Services portfolio, Tata Communications enables digital ecosystems of a wide range of customer segments including Large Enterprises, Global Telecom Service Providers, existing OTT providers and new age CASPs.

Digital Portfolio

Tata Communications offers digital platforms and services that help businesses connect, collaborate and transform with network, cloud, security, collaboration and IoT solutions.

InstaCC^™ - Contact Centre as a Service

InstaCC^™ is an end-to-end, next generation contact centre solution for enterprises, providing services at scale.

The InstaCC™ portfolio consists of three Tata Communications cloud, and three partner cloud contact centre solutions, to meet businesses’ CX and contact centre needs.

The partners include Amazon, Cisco and Genesys.

InstaCC™ enables enterpises to service their customers through an omnichannel CCaaS solution, with IVR automation, self-service capabilities and integrations across web, mobile, voice, chat, messages and email.

It helps increase contact center agent productivity with intelligent agent assist, text and speech analytics, supervisory dashboards, and more.

Our 10+ years of experience and expertise in contact centre and cloud communications solutions, helps ensure fast, easy and seamless deployment while meeting regulatory compliance requirements.

Tata Communications DIGO

Tata Communications DIGO is a Customer Interaction Suite, enabling organisations to integrate and orchestrate all their customer digital interactions to make their customer feel valued with hyper-personalised interactions. It is continuously learning and optimising to help enterpises deliver the most meaningful interactions.

Tata Communications DIGO encompasses the building blocks for omnichannel customer engagement, including voice, messaging, email, chat apps, social and video communications.

Tata Communications DIGO provides bespoke workflow design, enterprise application connectors and APIs, for ease of integrating omni-channel communications, conversational AI and translation capabilities with back-office enterprise systems.

Tata Communications DIGO Customer Interaction Suite comprises:

• Tata Communications DIGO Engage, a Customer Interaction and Marketing Automation Platform
• Tata Communications DIGO VX, an end-to-end integrated OTT video commerce platform through which customers can interact with an organisations’ sales and customer service associates
• Tata Communications DIGO WYZE – Conversational AI platform
• Tata Communications DIGO Orchestrate – Workflows to automate and optimise customer communication.

Disclaimer: *Tata Communications DIGO branded service is available only in select countries.

Cloud and Cyber Security Services

Cloud Overview

At Tata Communications, we enable organisations to unlock business value from their cloud investments by bringing their disparate IT infrastructure together and orchestrating different clouds to provide a unified cloud environment that is optimised and fit for their business.

Our IZO™ Cloud Platform is a hybrid-ready platform for managing IT infrastructure and business-critical workloads, delivered through 17 global cloud nodes including 7 in India. With IZO™ Private Cloud businesses can host their critical applications and build advanced services. It enables businesses to scale on demand and stay compliant with data sovereignty guidelines. It helps enterprises reduce operational overhead and they can migrate and deploy faster leveraging our expertise, tools, processes

We have also created vertical specific solutions to address unique requirements of regulated industries like BFSI. Tata Communications IZO™ Financial Cloud offers BFSI and Fintech enterprises a highperformance, secure, and compliant cloud industry cloud that offers the agility and scale of cloud while ensuring compliance and resilience.

Tata Communications Managed Cloud Services for Public Cloud (AWS, Azure and GCP) enable enterprises to leverage the benefits of hyperscaler cloud platforms. Our Cloud Advisory, Cloud Migration and Cloud Deployment services ensure a smooth journey for our customers through the various stages of Cloud adoption lifecycle. Our capability to implement Hybrid & Multi-cloud solutions, backed by our global network infrastructure and secured by our security solutions, helps us create a seamless and unified cloud transformation journey for the enterprises.

Managed Hosting Services

As a Managed Services Provider for infrastructure environments, we aim to simplify the multi-cloud journey of our customers. We offer a range of features such as digital ordering, flexible commercial and contractual models, and ready-to-consume services such as database-as-aservice and cache-as-a-service. Our automated provisioning and real-time performance reports make it easy for customers to manage their services through a single dashboard called TC^X, our customer self-service portal.

We provide 24x7 managed services across these infrastructure platforms through our Global Service Management Centre (‘GSMC’), supported by 300+ highly qualified cloud experts. GSMC provides enterprises with infrastructure expertise on tap, providing access to cloud architects, certified cloud experts, and specific Centres of Excellence (‘COE’).

Cybersecurity Solutions

With cybersecurity threats becoming more pervasive and sophisticated, our cybersecurity solutions help enterprises detect threats faster, protect their critical IT assets and respond comprehensively to any incident.

Our portfolio includes advanced network security solutions, threat management capabilities (including our Cloud Security Operations Center), Cloud Security solutions and Governance and risk management services.

Our services are backed by certified experts who provide 24/7 support through our global Cyber Security Response Centres, allowing us to detect, prevent, contain and respond to threats in real time.

Media and Entertainment Services (‘MES’)

Tata Communications is a leader in providing media and entertainment solutions for content owners, sports federations, gaming & eSports, OTT, Cable Networks, Broadcasters and Direct to Consumer (‘D2C’) distribution platforms. The business currently has a disproportionate share in global sports transmission market and is a challenger in the cloud-based workflow services where it operates media native edge supported by its own edge orchestrator ‘CloudLyte’. The business powers some of the world’s premier sports and media & entertainment houses including Formula 1, Formula E, MotoGP, DP World Tour, SailGP, SPO TV and more to reach their global audience.

Tata Communications is also spearheading efforts to reduce carbon footprint in the industry by reducing global travel associated with content production. In FY 2022-23, our team helped the industry reduce Green House Gases (‘GHG’) emissions by at least 50,000 MTCO₂ by leveraging technology for remote production and cloud-based services.

To further strengthen our portfolio in this business, Tata Communications acquired The Switch Enterprises LLC (‘The Switch’), a leading global end-to-end live video production and transmission services provider with reach to top tier sporting venues in North America. The combined strength of Tata Communications and The Switch is set to usher in a new world of end-to-end video production and transmission of high-quality, high-speed, and more immersive live video experiences for viewers and fans from event venues and racetracks to screens across varied equipment such as televisions, mobile devices, etc. The acquisition has been completed in May 2023.

In FY 2022-23, Tata Communications has supported management and global delivery of:

• Over 20,000 live events
• 3,000 TV channels
• 120,000 hours of live events
• 3,700+ TB (terabyte) of content transferred
• Reaching 2 bn+ sports fans across various broadcast platforms
• Saved over 50,000 MtCO₂ annual GHG emission reduction

Connected Solutions

At Tata Communications, we help our customers build intelligent, integrated and scalable IoT solutions for their business. We provide the platform, connectivity and expertise that brings together man, machines and materials.

Enterprises get the best-fit IoT solutions through access-agnostic connectivity options using cellular technology, Private LTE / 5G, LP-WAN or Wifi. Our single pane of glass provides better visibility, control and intelligence. And our multi-layered approach to security helps them build a secure and robust IoT solution. Our range of complementary services including SD-WAN, collaboration, security and cloud communications services to make deployment easier and faster.

This portfolio comprises of Tata Communications MOVE^TM, Tata Communications MOVE^TM Private Network and Tata Communications IoT Solutions.

Tata Communications MOVE™

Cellular connectivity plays a pivotal role in the world of Internet of Things (‘IoT’), acting as the backbone that enables devices to connect, communicate, and exchange data seamlessly, for scalable and reliable IoT deployments. It empowers enterprises with real-time visibility, proactive decision-making, and streamlined operations and supply chains, leading to increased efficiency, reduced costs, and enhanced customer satisfaction.

Tata Communications MOVE™ provides intelligent, context-aware connectivity to all IoT devices of an enterprise - everywhere and at scale. The Tata Communications MOVE™ global roaming connectivity is compliant with regional regulations and ensures that connected devices remain always connected. Tata Communications MOVE™ provides end-to-end SIM lifecycle management services such as activation and deactivation through the eSIM Hub, while SIM provisioning and switching is controlled by a rule-based intelligent decision engine. Tata Communications MOVE^TM also provides on-demand, intermittent connectivity via CloudSIM™, a software only SIM that serves as companion technology. Working in conjunction with primary SIM / iSIM / eSIM technology, it provides a secure, secondary channel of connectivity and enables new use cases like activating private network connectivity for short periods of time and provisioning connectivity only to devices in active use.Connectivity quality is always critical for maintaining the user experience, and Tata Communications MOVE^TM enables the measurement of network Quality of Service (‘QoS’) at the device level. Data analytics generate actionable insights which power the use cases in the segments we cater to.

Target segments

Tata Communications MOVE™ caters to enterprises in 4 main target segments: automotive, aviation, digital MVNO, and embedded connectivity.

Automotive: We enable multiple ecosystem partners and diverse MNOs to easily achieve global zero touch device deployment across generations of vehicles, vehicle lineups, territories, and functionalities.

Aviation: Our solutions around connected crew, connected cargo, connected aircraft and operations offer secure and global connectivity for airlines, with control over spend.

Digital MVNO: Tata Communications MOVE^TM delivers managed, end-to-end MVNE services from MNO connectivity and SIM fulfilment right through to wholesale and retail billing.

Embedded connectivity: We enable flexible, secure, global connectivity to be built into the heart of the device via a single reference design. This radically simplifies the enterprise’s supply chain and allows for greater control and deeper insights into their global IoT estate.

Tata Communications MOVE^TM Private Network

Quality, efficiency, safety, security, sustainability and profitability are constant challenges for industries. To overcome these challenges, digital transformation and Industry 4.0 are critical. Industrial IoT devices, which require secure connectivity with high bandwidth, low latency and guaranteed QoS, are critical for automation and decision-making. Private 5G networks are quickly becoming the preferred connectivity solution, with improved network performance, increased reliability, enhanced security and a service-based architecture. Private 5G networks offers numerous advantages over traditional wireless networks and wired network including improved network performance, increased reliability, enhanced security and service based architecture.

Our solution

We recently unveiled Tata Communications MOVE^TM Private Network, an easy-to-manage enterprise connectivity solution, offering a robust and reliable network and digital ecosystem enablement platform to enterprises globally to assist them in achieving their digital transformation vision.

The Tata Communications MOVE^TM Private Network has a range of offerings, including Private Network as a Service, End-to-End Network Connectivity, Edge Platform for hosting applications, Multi-layered Security, Centralised Orchestration, Service Assurance & Analytics and SLA-Based Operation, making it an all-inclusive solution for enterprises seeking a comprehensive digital transformation.

Tata Communications IoT Solutions

Our focus on IoT plays a crucial role in transforming businesses of all sizes and sectors through our pan-India LoRaWAN network. In line with the Tata culture and ethos, we leverage our domain knowledge and expertise to provide end-to-end implementation and support for customers’ digital transformation journeys.

Our IoT solutions offer multi-level interface connectivity — Machine to Machine (‘M2M’) & Machine to Human (‘M2H’) — for both industrial IoT and smart cities, enabling businesses to grow in their digital space. We are proud to have served a diverse portfolio of customers with a range of tailored solutions. Our innovation and dedication have helped us become a key player in India’s B2B market for IoT, with a comprehensive range of industry-specific solutions.

Our IoT solutions

Revenues from our Digital Portfolio grew by 21.3% Y-o-Y to ₹4,539 crores.

Non–cellular IoT solutions

We are designing and deploying innovative IoT solutions while adopting a people-first, planetcentric approach, with our offerings across industrial and smart city segments focused on enhancing productivity, ensuring safety, promoting efficiency, and delivering cost savings for our clients.

Unique problem-solving methodology

Our unique problem-solving methodology addresses specific issues, ensuring both value and quality in our service delivery. This year, we have expanded our portfolio to accommodate the dynamic needs of our customers, introducing our latest Video-based IoT solution.

Expanding the IoT business

This year has been pivotal in our IoT portfolio’s growth trajectory, we have successfully delivered more than 86,000 streetlight controllers to a major Middle Eastern country. We also introduced six new products to cater to the evolving global customer needs.

New solutions and products

Our teams are tirelessly working on solutions like SAFEPASS®, an ATEX certified Connected Worker Solution designed for the oil & gas segment. We also introduced a cost-effective variant of the smart street light controller, SLC Lite, in our Smart City portfolio. Our latest addition, Video-based IoT, is set to revolutionise enterprise automation by enhancing monitoring capabilities for safety, security, and processes. Furthermore, we are on the path to developing an end-to- end IoT platform for enterprises, the IoT Digital Connect Platform (‘DCP’). This platform will act as a catalyst in deploying multiple use cases across key resources for truly digitally connected operations.

Voice

Our Company facilitates global communication between businesses and their customers and partners, by offering advanced telecommunications solutions. We achieve this through our toll-free and local number services.

Our range of voice access solutions meets a range of needs, from business support requirements to conferencing and call centre applications. To provide our customers with unmatched connectivity and call quality, we make use of our broad supplier network and one of the biggest international voice networks in the world.

KPIs

International long distance

The International Long Distance (‘ILD’) services are powered by our advanced routing platform and over 300 direct routes to global telecommunication providers. We strive to optimise traffic volumes, maximise margins and offer superior voice quality and competitive rates.

National long distance

Tata Communications National Long Distance (‘NLD’) offers wide range of services to customers, including voice and data connectivity, IP-based services, and managed network services. Despite having an extensive network and comprehensive services, the NLD market in India has been shrinking due to telecom market consolidation.

Application to person (‘A2P’) messaging services [Mobile Messaging Exchange (MMX)]

Our company is a trusted partner for A2P messaging services worldwide. Our mobile messaging APIs facilitate integration of messaging services into customer applications, enhancing customer experiences and interactions. With a direct reach to over 325 mobile operators and long-standing relationships with major OTT players, social networking sites, and ride-share services, Our A2P Messaging services are designed for efficient and timely delivery of critical transactional traffic.

Embracing innovation

At Tata Communications, we believe that innovation is critical for creating a sustainable knowledge ecosystem that empowers us to address emerging challenges faced by our clients, improve the efficiency of our operations and drive profitability. Our innovation strategy combines the power of ideas with curiosity, creativity and technology-driven approaches to push the horizons of knowledge and learning.

Collaborating for a robust knowledge system

Our approach to innovation extends beyond enhancing the operational excellence of our organisation. We strive to create a robust knowledge system through collaboration with external technology players, allowing us to offer our customers the most advanced solutions and services. Our partnerships encompass a wide range of ecosystem players, including Venture Capital firms, corporate innovation teams, disruptive start-ups, accelerators and industry bodies. We also work closely with our customers to co-innovate with them.

Corporate Venturing and Innovations Group (‘CVIG’)

The CVIG, a part of Tata Communications’ Corporate Strategy team, oversees our Open Innovation process. They have identified several strategic innovation initiatives, along with 29 AI initiatives, aimed at creating future-facing capabilities in the form of products, services, processes and people. The CVIG team collaborates with multiple business stakeholders and external partners to achieve these goals.

Innovation framework

Aligned with our corporate vision, we have adopted an innovation framework built around two broad axes - ‘Jobs’ and ‘Capabilities’.

This framework maps the four quadrant approach for various business units, functions and key initiatives, focusing on both internal and external innovation.

Customer Co-Innovation programme

Launched in FY 2022-23, our Customer Co-Innovation programme leverages Tata Communications’ innovation engine to drive growth for our strategic customers through collaborative efforts. We work closely with customers to address their emerging business challenges and enable disruptive use case discovery and delivery.

University partnerships

We collaborate with top universities such as IIT Madras, IIT Delhi, IIT Mumbai, NIT Surathkal, Harvard, and the University of Pennsylvania to access the domain knowledge and expertise of researchers. These partnerships help us drive cuttingedge research and innovation in various domains.

Tata Communications InnoVista: Celebrating innovation

This platform recognises and celebrates the innovative spirit within our organisation. It challenges our teams to develop creative solutions to real business problems, with a focus on creating visible impact. In the preceding two years, 22 innovation projects across different categories have been awarded under this programme, encouraging a sustainable culture of innovation within Tata Communications.

AI at the core of our business

We believe that artificial intelligence (‘AI’) is essential for businesses to drive improvements in quality, efficiency and speed. Our AI Centre of Excellence (‘AI-CoE’) focuses on transforming our products and internal processes with AI, while our AI Academy programme trains data scientists within individual business units to execute business-specific use cases.

Awards at a glance

Tata Communications Sandbox: Empowering innovators

The Sandbox platform enables innovators to develop, test and deploy digital solutions using our APIs and services. By providing a collaborative environment and a wide range of tools and resources, the Sandbox helps innovators quickly and easily create new applications or enhance existing ones.