Stakeholder engagement
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Employees
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Their expectations
- Training and development programmes for career progression
- Growth opportunities
- Open and diverse workplace
- Non-discrimination and equal employment opportunities
- Mental and physical well-being
- Work-life balance
- Employee friendly practices
Capital Linkage
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Their importance to us
Essential in driving innovation, productivity, and service quality, which underpins our growth and success.
SDG Linkage
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Mode of engagement
- Regular team meetings
- Training, webinars and workshops
- Town halls and engagement activities
- Internal discussions and meets
- Employee Engagement Survey
- Awards and recognition programmes
- Quarterly coaching reviews
- Safety trainings
Value created
- Skill development and enhancement in line with changing market context
- Designing and conducting unique employee engagement programme on need basis
- Ensuring competitive remuneration and equal employment opportunities
Material issues addressed
- Health, safety and well-being
- Human capital development
- Diversity and inclusion
- Human rights and labour compliances
Customers
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Their expectations
- Differentiated platform, services and solutions
- Superior customer experience
- Data privacy and security
- Customer’s digital growth and transformation opportunities
- Strong after sales support and services
Capital Linkage
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Their importance to us
Central to business sustainability as their satisfaction and loyalty generate revenue and foster company reputation.
SDG Linkage
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Mode of engagement
- Customer Experience Centre
- Mass media, website, social media
- Net Promoter Score survey
- Trade fairs and seminars
- Customer connect
- Targeted customer interaction
- CXO connect
- Bid review process
- Listening through customer acing teams
- Gartner peer insights
- Executive Connect
Value created
- Providing unique and value added solutions and platforms
- Being at par with changing market dynamics and customer requirements
- Providing solutions that meet the expectations of end-users
- Providing customer support throughout their digital transformation journey
Material issues addressed
- Customer experience, loyalty and privacy
- Economic performance
- Digital inclusion
- Data privacy and IP infringement
- R&D and innovation
Regulatory and Industry bodies
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Their expectations
- Compliance with applicable rules and regulations
- Ethical and transparent policies & code of conduct
- Good governance
Capital Linkage
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Their importance to us
Crucial for setting industry standards and influencing the legal and market conditions in which Tata Communications operates.
SDG Linkage
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Mode of engagement
- Participation in seminars organised by regulatory authorities on different forums
- Open house discussions
- Statutory compliances, filings and meetings
- Compliance automation tool and monitoring
Value created
- Contributing to overall industry growth
- Ensuring timely and transparent adherence to applicable laws and regulations
Material issues addressed
- Corporate governance, ethics and transparency
- Compliances
Investors and Shareholders
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Their expectations
- Continued operational growth and financial sustainability
- Transparent and ethical code of conduct
- Return on investments
- Deepening existing presence
- ESG performance
- Returns to shareholders
Capital Linkage
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Their importance to us
Provide necessary capital for business expansion, innovation, and operations, while their confidence and satisfaction reflect our financial health.
SDG Linkage
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Mode of engagement
- Investor presentations and quarterly earnings calls
- Corporate website
- Investor meets
- Management conference calls
- Media, Press release and Stock Exchange intimations
- Annual General Meeting and Integrated Report
- Shareholder grievance redressal mechanism
Value created
- Optimum utilisation of funds for growth and expansion plans
- Maintaining profitability level
- Cost management and efficiency
- Higher dividend
Material issues addressed
- Corporate governance, ethics and transparency
- Economic performance
- Regulatory compliance
Suppliers and Business Partners
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Their expectations
- Responsible procurement practices
- Supporting and promoting long-term relationship
- Timely payment of dues
- Fair revenue distribution
Capital Linkage
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Their importance to us
Integral to the value chain, enabling us to deliver high-quality products and services while ensuring efficiency and sustainability.
SDG Linkage
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Mode of engagement
- Operational review meets
- Workshops / events
- Periodic reviews
- Survey
Value created
- Build and maintain longterm mutually beneficial relationships
- Ensure compliance to ESG standards through audits and training sessions
Material issues addressed
- Supply chain management
- Resource management and environmental conservation
- Regulatory compliance
Communities
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Their expectations
- Social and economic development
- Promotion of sustainable livelihoods
- Driving various initiatives related to health care, sanitation and quality education
- Job creation and income generation
Capital Linkage
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Their importance to us
Vital for maintaining social license to operate, fostering goodwill, promoting corporate social responsibility, and contributing to economic development.
SDG Linkage
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Mode of engagement
- Societal upliftment programmes
- Global Employee Volunteering Programme
- Healthcare and disaster relief work
Value created
- Creating positive impact on communities proximate to our operations
- Employment generation
- Developing and steering long‑term relationships with our local stakeholders worldwide
Material issues addressed
- Community development
- Digital inclusion
- Climate change
- Human rights and labour compliances
- Diversity and inclusion
Media and Analysts
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Their expectations
- Corporate news and update
- Information regarding business strategies, milestones and awards and recognition
- Public disclosure and transparent reporting
- Information pertaining to launch of new products / services
Capital Linkage
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Their importance to us
Key in shaping public perception, promoting transparency, and providing a platform for us to engage with stakeholders and the broader public.
SDG Linkage
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Mode of engagement
- Press releases and press conferences
- Media interviews
- Stock Exchange intimations
- Website and social media posts
- Investor & Analyst Meetings and Earnings Calls
- Annual Investor and Analyst Day
Value created
- Transparent and timely communication
- Building mutually beneficial relationship with external media
Material issues addressed
- Corporate governance, ethics and transparency
- Economic performance