Stakeholder engagement
Employees
Their expectations
- Training and development programmes for career progression
- Growth opportunities
- Open and diverse workplace
- Non-discrimination and equal employment opportunities
- Mental and physical well-being
- Work-life balance
- Employee friendly practices
Capital Linkage
Their importance to us
Essential in driving innovation, productivity, and service quality, which underpins our growth and success.
SDG Linkage
Mode of engagement
- Regular team meetings
- Training, webinars and workshops
- Town halls and engagement activities
- Internal discussions and meets
- Employee Engagement Survey
- Awards and recognition programmes
- Quarterly coaching reviews
- Safety trainings
Value created
- Skill development and enhancement in line with changing market context
- Designing and conducting unique employee engagement programme on need basis
- Ensuring competitive remuneration and equal employment opportunities
Material issues addressed
- Health, safety and well-being
- Human capital development
- Diversity and inclusion
- Human rights and labour compliances
Customers
Their expectations
- Differentiated platform, services and solutions
- Superior customer experience
- Data privacy and security
- Customer’s digital growth and transformation opportunities
- Strong after sales support and services
Capital Linkage
Their importance to us
Central to business sustainability as their satisfaction and loyalty generate revenue and foster company reputation.
SDG Linkage
Mode of engagement
- Customer Experience Centre
- Mass media, website, social media
- Net Promoter Score survey
- Trade fairs and seminars
- Customer connect
- Targeted customer interaction
- CXO connect
- Bid review process
- Listening through customer acing teams
- Gartner peer insights
- Executive Connect
Value created
- Providing unique and value added solutions and platforms
- Being at par with changing market dynamics and customer requirements
- Providing solutions that meet the expectations of end-users
- Providing customer support throughout their digital transformation journey
Material issues addressed
- Customer experience, loyalty and privacy
- Economic performance
- Digital inclusion
- Data privacy and IP infringement
- R&D and innovation
Regulatory and Industry bodies
Their expectations
- Compliance with applicable rules and regulations
- Ethical and transparent policies & code of conduct
- Good governance
Capital Linkage
Their importance to us
Crucial for setting industry standards and influencing the legal and market conditions in which Tata Communications operates.
SDG Linkage
Mode of engagement
- Participation in seminars organised by regulatory authorities on different forums
- Open house discussions
- Statutory compliances, filings and meetings
- Compliance automation tool and monitoring
Value created
- Contributing to overall industry growth
- Ensuring timely and transparent adherence to applicable laws and regulations
Material issues addressed
- Corporate governance, ethics and transparency
- Compliances
Investors and Shareholders
Their expectations
- Continued operational growth and financial sustainability
- Transparent and ethical code of conduct
- Return on investments
- Deepening existing presence
- ESG performance
- Returns to shareholders
Capital Linkage
Their importance to us
Provide necessary capital for business expansion, innovation, and operations, while their confidence and satisfaction reflect our financial health.
SDG Linkage
Mode of engagement
- Investor presentations and quarterly earnings calls
- Corporate website
- Investor meets
- Management conference calls
- Media, Press release and Stock Exchange intimations
- Annual General Meeting and Integrated Report
- Shareholder grievance redressal mechanism
Value created
- Optimum utilisation of funds for growth and expansion plans
- Maintaining profitability level
- Cost management and efficiency
- Higher dividend
Material issues addressed
- Corporate governance, ethics and transparency
- Economic performance
- Regulatory compliance
Suppliers and Business Partners
Their expectations
- Responsible procurement practices
- Supporting and promoting long-term relationship
- Timely payment of dues
- Fair revenue distribution
Capital Linkage
Their importance to us
Integral to the value chain, enabling us to deliver high-quality products and services while ensuring efficiency and sustainability.
SDG Linkage
Mode of engagement
- Operational review meets
- Workshops / events
- Periodic reviews
- Survey
Value created
- Build and maintain longterm mutually beneficial relationships
- Ensure compliance to ESG standards through audits and training sessions
Material issues addressed
- Supply chain management
- Resource management and environmental conservation
- Regulatory compliance
Communities
Their expectations
- Social and economic development
- Promotion of sustainable livelihoods
- Driving various initiatives related to health care, sanitation and quality education
- Job creation and income generation
Capital Linkage
Their importance to us
Vital for maintaining social license to operate, fostering goodwill, promoting corporate social responsibility, and contributing to economic development.
SDG Linkage
Mode of engagement
- Societal upliftment programmes
- Global Employee Volunteering Programme
- Healthcare and disaster relief work
Value created
- Creating positive impact on communities proximate to our operations
- Employment generation
- Developing and steering long‑term relationships with our local stakeholders worldwide
Material issues addressed
- Community development
- Digital inclusion
- Climate change
- Human rights and labour compliances
- Diversity and inclusion
Media and Analysts
Their expectations
- Corporate news and update
- Information regarding business strategies, milestones and awards and recognition
- Public disclosure and transparent reporting
- Information pertaining to launch of new products / services
Capital Linkage
Their importance to us
Key in shaping public perception, promoting transparency, and providing a platform for us to engage with stakeholders and the broader public.
SDG Linkage
Mode of engagement
- Press releases and press conferences
- Media interviews
- Stock Exchange intimations
- Website and social media posts
- Investor & Analyst Meetings and Earnings Calls
- Annual Investor and Analyst Day
Value created
- Transparent and timely communication
- Building mutually beneficial relationship with external media
Material issues addressed
- Corporate governance, ethics and transparency
- Economic performance
